Stephen Zane Email & Phone Number

Glastonbury, Ct

East Windsor/Manchester/Glastonbury/Rocky Hill, Ct

--- Strict adherence to established federal and institutional policies and guidelines.--- Daily monetary balancing of ATM, Branch Vault, and cash drawers to the penny each time.--- Conduct monthly audits of the Branch Vault, cash drawers, all transactions, operational duties, paperwork, policies, etc., in accordance to and review by company's compliance department.--- Act as a direct representative for the credit union, anticipating member needs, and providing exceptional customer service, while mentoring and guiding junior associates.--- Highly skilled in receiving and processing all banking transactions including verifying transactions, processing checking and savings account withdrawals and deposits, while adhering to established federal regulations and institutional procedures.--- Demonstrated ability to reply to credit union members questions on transaction services and procedures, and maintaining excellent member satisfaction.--- Well versed in recognizing members’ financial service requirements and cross-selling additional services to meet those requirements.--- Capable of resolving discrepancies in accounts, as well as managing bank vaults to ensure correct cash balances and perform end of day procedures, in accordance with company and federal guidelines.

Manchester, Ct

--- Continued the skills developed in previous position, enhancing them to a higher level and standard at a “4-Star Restaurant with 5-Star Service” resulting in delivering exceptional service to guests and exceeding guest expectations.

Manchester, Ct

--- Acted as first, middle and last representative for the company, providing guests with a homelike atmosphere and familial quality of service.

Berlin, Ct

--- Interacted directly with customers on the sales floor at all times.--- Assist in maintaining all safety regulations to ensure customer safety.

--- Produced drawings for Design Development, Schematic Design and Construction Document phases for various projects.--- Constructed presentation models for two projects subsequently awarded to URS.--- Lead on maintaining an up-to-date egress code analysis for a major CT casino.--- Co-conducted an ABA Survey of 40+ US Post Office facilities and limited site work.--- Focused heavily on dozens of ADA related projects for many clients, the majority were conducted for a major CT casino, CT Universities, and CT public schools.--- Project Manager/Architectural Lead on a small office space renovation for a local CT corporation and various CT University projects.--- Produced drawings, alongside firm engineers, on several HVAC, fire, plumbing and electrical code compliance projects.--- Conducted, accompanied and assisted staff on field and site work.--- Worked alongside with Human Resources and other URS employees in establishing the Rocky Hill chapter of GP2W (Great Place 2 Work) in order to retain newer and long-term employees.--- Lead an initiative establishing a quarterly Employee Recognition Award Program.

--- Summer Intern for two years, prior to full-time employment.--- Constructed dozens of study and presentation models, subsequently awarded to Herbert S. Newman & Partners, many of which are still displayed throughout the studio and office.--- Produced construction documents for several assorted projects.--- Accompanied and assisted staff on field and site work.--- Assisted in project marketing.