The Support Services team provide administration and programme support to 14 core ICB transformation programmes, consisting of circa 70 projects. The team of 13 have a very high workload and as such, it has been essential to develop ways to increase efficiency while maintaining the high standards expected. To facilitate this, Standard Operating Procedures have been developed in a collaborative way, which has also engendered a mutual aid process across the team. A number of the team are on a strong development trajectory, with 4 team members achieving progression to higher banded roles within the past 2 years.The role includes:- Management of the Support Services team, including all HR matters- Recruitment, training and on-going development for all team members- Coordination of workload across multiple Sussex-wide transformation programmes, ensuring effective administrative and programme support is provided to aid delivery of outcomes- Development and implementation of Standard Operating Procedures utilising best practice- Budgetary management and reporting

Project management of an NHSE mandated Sussex-wide Pathology Managed Service Contract procurement, via competitive dialogue process. The project is highly complex, aiming to deliver new equipment and a new target operating model for Pathology services across 3 Acute Trusts, with 7 hospital sites and multiple stakeholders. It requires a high level of collaboration across the Trusts to determine future requirements, while ensuring continuity of service and providing flexibility in ways of working to increase efficiencies. This role includes:- Planning the activities in accordance with required deadlines, developing and maintaining all project documentation within a variety of MS Office programmes (Excel, Word, PowerPoint, Teams) - Ensuring effective input is gained from all key stakeholders, utilising Working Groups and Workshops to facilitate collaboration - Ensuring the project is delivered on time to the specified standards, while adhering to internal and external governance processes- Development of the tender documentation including technical specifications for a new Pathology service- Liaison with NHSE, DHSC and HMT to progress approval of the Outline Business Case- Writing and presenting regular update reports to Project and Programme Boards, with appropriate escalation as required- Risk and issue management at project and programme level- Managing a collaborative maturity matrix development and review process for submission to NSHE

This was a key support role during the NHS Sussex development from STP to ICS, to ICB, providing administrative and programme support for the Executive Chair and Director of Assurance. This included coordination across Sussex-wide Executive teams to facilitate the NHSE mandated assurance process.Key activities included:- Support of PMO activities such as coordination of workstream reporting across multiple transformation programmes- Lead programme support for Sussex-wide assurance process reporting into NHSE - Business management for Executive Chair and Director of Assurance- Development and implementation of back-office functions- Administration support such as diary management, minute taking and document formatting

As Centre Manager for a large managed office business centre, this role demanded both technical and interpersonal skills. Daily management of the business centre focused on delivering a high level of customer service, while managing the team and business functions to ensure targets were met. Reporting directly to the Board, this role included:- Management of the business centre to ensure continuity of service, including Facilities, Health and Safety and IT services- Full P&L control, including preparation of annual budgets and board level monthly reports- Management and on-going training of centre staff- Business development and maximisation of services utilised by existing clients to increase overall revenue- Devising, implementing and evaluating marketing initiatives and PR activities