BUSINESS MANAGEMENT:• Created and managed 1K+ vendor accounts, and 5K+ client accounts. • Provided daily maintenance and online inventory 5K+ listings and unique SKUs.• Increased brand transparency over 50% via informative posts.• Oversaw territories of sales agents in San Diego, CA; Tucson, AZ; Everett, WA. • Managed and oversaw all live campaigns as info-media launched; assigned and managed 2K+ DNIS and Vanity call center phone numbers and marketing campaigns associated with each one.• Resolved customer concerns quickly with a sense of importance. Provides outstanding customer service in the assistance to patrons in selection of goods or substitute items. • Oversaw operations of sale department by increasing focus product visibility by 30%. • Communicated directly with HQ staff in the resolution of any special-order requests for customers or merchandise issues at store level. • Established and maintained high sales performance and customer service. Increased performance through continual feedback, training, and development of employees. TRAINING:• Expert in training to: Overcoming Objections, FAB selling, SPIN, and Action Selling.• Created training curriculum and presentations, spreadsheets, job aids, and role play activities for sales force of 500+ field and call center agents in Los Alamitos. • Drove training for all corporate push campaigns in West Region. • Increased sales per agent by 40% with proven selling strategies and customer service techniques. • Coached and developed staff based on B2B selling strategies and needs. • Expert in classroom facilitation for all sales agents, in addition to side-by-side live coaching. • Sole-trainer sent to Oregon and Arizona call centers to manage, introduce, and train all products.• Coached and developed staff on all selling strategies for high volume call center.• Developed customer service coaching for all staff to yield the highest profits.• Maintained updates of product knowledge materials and provided follow-up training as necessary.BUSINESS DEVELOPMENT & MARKETING:• Oversaw daily brand expansion marketing across 4 social media accounts.• Developed and managed all New Release Launch campaigns, annual sales, and promotions. • Built and maintained company website with 100% oversight.• Promoted 200+ new tools each week to thousands of customers world-wide.• Negotiated contracts to be the sole stamping brand with exclusive permissions to create specialty fonts seen on TV today; American Horror Story; Marvelous Mrs. Maisel; The Amazing Spider-Man.
