Stephon C. Email & Phone Number

Seattle, Washington, United States

With a passion for efficient and safe rail transportation, I am dedicated to ensuring seamless operations and exceptional service within the rail industry. I strive to contribute to the industry's growth and customer satisfaction through my dedication and expertise.

(Reroute)Serves as operational support to the frontline team, with regards to managing delayed or missed baggage for the station. Responsible for rechecking missed bags with efficiency. Work closely with all areas of the Baggage team and foster good working relationships with other airlines. Also provides support to our Baggage Service office and must utilize NEXUS and Reroute Manager to manage recheck messages.(Load Distribution)Desk agent is defined as anyone qualified to plan/manage a load distribution, and verify payload data that is reported on the Weight Data Record (WDR).(Leadership Development Agent)Providing leadership to front line work teams and the operationOverseeing and coordinating operational performance including, but not limited to, reliability, safety, security, customer service delivery, and other key performance indicatorsServing as an operational liaison between Delta and all contracted business partners within a stationWorking with cross divisional leaders to coordinate the daily operationProviding frequent and effective communication to leaders from other department and front-line employeesMonitoring the operation for and address at-risk behaviorsInspiring and motivating employees to do their best.(Real Time Staffing Scheduler)responsible for using real time operational information to better support daily staffing and coverage. Including such tasks as organizing/building teams within RTSM based off daily roster, distributing operational tasks to on duty personnel, soliciting “day of” overtime, and submitting overtime usage.

Baltimore, Maryland Area

Ensure compliance with all train orders, signals, railroad and safety rules and Federal Railroad Administration (FRA) regulationsBe able to safely perform all job responsibilitiesInspect all equipment on cars prior to departuresReceive and transmit information by radio and telephoneRead and understand bulletins, work orders, and switch listsAssist with the coupling and uncoupling of cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hosesWork with customers to ensure accurate movement and placement of cars; delivers excellent customer service by identifying customer needs and meeting or exceeding expectationsMaintain awareness of surrounding area and suspicious activity to ensure rail safetyOperate locomotive equipment through the use of remote control deviceQuickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positionsComprehend color and/or hand signals and systemsReview instructions from dispatchers and other transportation employees, and discuss with locomotive engineerMiscellaneous activities and responsibilities as assigned by manager

Alexandria Virginia