Stephon Thompson Email & Phone Number

Iraq

Oversee the deployment, configuration, and maintenance of over 1,000 endpoints across the Southwest Asia region, ensuring compliance with Information Assurance (IA) and ISSO standards. Lead a team of six IT specialists, providing Tier 3 technical support for a 1,500-user base, and manages system patching, updates, and user onboarding. Conduct weekly executive briefings to report on IT infrastructure status and projects, ensuring mission-critical systems remain operational and secure.• Directed a lifecycle refresh project for 600 devices, improving asset tracking and compliance within six months.• Raised compliance from 40% to 100% for a unit of 200 soldiers by implementing comprehensive tracking and reporting methods.• Restored IT infrastructure functionality within 48 hrs. after a critical outage, improving resilience and recovery times.• Reduced technical incidents by 20% through the introduction of proactive patch management and training initiatives.• Implemented a streamlined onboarding process, reducing user setup time by 30% and boosting operational efficiency

New Jersey, United States

Provided Tier 3 technical support across 15 sites, handling IT equipment deployment, maintenance, and troubleshooting for both hardware and software systems. Configured and managed the Mitel VOIP system for over 2,000 users and led the administration of Office 365 and Active Directory for corporate and remote users. Conducted site surveys, designed IT infrastructure for new locations, and maintained rigorous asset tracking and security compliance.• Automated the endpoint deployment process, cutting setup time by 40% and reducing manual errors.• Led the successful deployment of IT systems in four satellite locations, each supporting up to 30 users.• Improved resolution efficiency by 25% through the implementation of a knowledge base, reducing incident response time.• Achieved 99.5% VOIP system uptime, minimizing communication disruptions for 2,000+ users.• Developed a standardized user account configuration process, reducing error rates by 15%.

• Install, operate and maintain computer systems and local area networks for a brigade of 1000+ soldiers.• Configured and deployed Cisco VoIP phones and reimaged desktops and laptops as necessary. • Managed and maintained several different critical servers and databases via VMware ESXI. • Responsible for system patch maintenance, Implementation of new software and Asset tracking.• Responsible for maintaining up to date knowledge on current threats and implementing ways to further harden the network.• Managed helpdesk as Tier 3 support, developed and trained lower tier support staff on Systems.• Utilized Microsoft SCCM to create base images, task sequences and collections.

Teaneck, New Jersey, United States

• Install, operate and maintain computer systems and local area networks for a company of 30+ soldiers. • Configured and deployed Cisco VoIP phones and reimaged desktops and laptops as necessary. • Perform network administration with limited resources, installing, configuring and maintaining network equipment for 5+ separate military systems. • Oversee >$300K in daily technological logistics inventory and vehicles supporting 60+ soldiers. • Supervise and uphold technological and security policies in accordance with NJ Army National Guard standards. • Cut and crimped/ran CAT5 Cable. • Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, answering helpdesk tickets, investigating and documenting findings.

Secaucus, New Jersey, United States

Supervised a team of eight technicians, troubleshooting and repairing server hardware and software to meet stringent quality control standards. Performed daily server configurations, repairs, and diagnostics to maintain high system functionality. Contributed to process improvements and developed documentation to streamline operations and improve efficiency.• Resolved a recurring issue with a specific server SKU that had eluded previous technicians, significantly reducing troubleshooting time.• Improved server repair throughput by 10% by optimizing the testing process and automating common diagnostic steps.• Authored and implemented a repair guide that reduced technician errors, leading to a 15% reduction in rework.• Promoted to supervisory role within six months, based on performance in improving team output and repair accuracy.• Improved testing efficiency by streamlining diagnostics, reducing overall server repair time by 20%.