Stephon Wimberly Email & Phone Number

Eager and proficient tech support professional certified in ITIL Foundation. Effective troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Capable and skilled in diagnosing connectivity and applications with end users. Effective in validating system performance by thoroughly correcting different hardware and software issues. Resolves problems quickly, delivering high levels of end user satisfaction. Excellent knowledge of software installation, system testing, monitor and hardware setup, servers, firewalls, and new software installation. Results-oriented Tech Support Professional with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.Experience and Proficiency Skills:•Evaluate and research user problems using test scripts, personal expertise and probing questions.•Provide solutions to operations issues for users of modem devices and hardware, working closely via phone, email, live chat and web teleconference with end users.•Identify and solve technical issues using variety of diagnostic tools including screen share, command prompts and system reset functionality.•Remove malware, ransomware and other threats from laptops and desktop systems.•Build and provide basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.•Assess system hardware and software and suggested modifications to reduce lag time and improve overall speed.•Perform tests of functionality, security and performance of different workstations and devices.•Remain up-to-date on latest technologies and solutions applicable to new software products in order to provide best support to end-users.

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  East Paulding High School