• Designed and launched company's website via Wix to showcase services and build an online presence• Implemented strong keywords for effective Search Engine Optimization (SEO)• Promoted services by designing print and digital marketing materials using Adobe Photoshop and InDesign• Enhanced appearance of company's Facebook page to foster a positive brand impression • Drove brand recognition and increased online traffic by posting promotions and announcements• Drove follower growth and retention through ads and social media outreach

My husband and I started an LLC called Creations Ba-YOU, which specializes in custom-made home decor. We etch personalized graphics, quotes, and logos onto different types of glassware, such as wine glasses, coasters, LED mirrors, and more. Our crafted products make great gifts for many different occasions, including birthdays, holidays, weddings, business signs, and so on. But not only are there a wide range of reasons to gift our products to special people, we also offer a variety of ways to personalize each creation! Our LED mirrors are a *reflection* of your creativity! Follow us on Facebook & Instagram | @CreationsBayouShop on Etsy | @CreationsBayouLLC* * * NOTE: SINCE COVID, WE HAVE TAKEN A TEMPORARY BREAK FROM OUR ETSY SHOP * * *• Launched and administered Etsy shop to showcase handmade, custom products• Launched and managed social media pages, such as Facebook, Instagram, and LinkedIn• Drove sales growth and brand recognition by reaching specific audiences through targeted marketing campaigns• Designed banners and graphics for social promotions and announcements• Boosted customer satisfaction by going beyond their expectations of quality craftsmanship and customer assistance

• Built lasting business impressions by designing informative and attractive marketing materials using Adobe Photoshop, InDesign, and Illustrator• Boosted brand awareness by creating and scheduling email marketing campaigns via MailChimp• Analyzed marketing success by creating monthly reports, as well as improved sales and conversions by restructuring marketing strategies when needed• Managed and maintained our CRM program, Nutshell, to organize leads and communicate to prospects• Lead developers in creating branded landing pages for new clients• Closely guided new clients through the onboarding process and established strong client rapport• Helped clients reach their goals by understanding their needs and being their sole point of contact for assistance and success with WL Benefits Group

• Managed the overall customer service and member engagement operations of SaveUp• Administered Desk.com and employed its features to manage, organize, and update customer information and inquiries• Improved customer satisfaction and retention by tending to the needs of customers in a professional, personable, and empathetic manner• Retained extensive knowledge of SaveUp's rules and services for successful problem solving and effective customer assistance• Submitted daily service tickets to internal IT developers for prompt bug fixes via Asana and GitHub• Maintained Excel spreadsheets to organize service ticket details and follow-up commitments• Lead weekly conference calls with third party vendors to address customer needs and check on the resolution of pending data issues• Created a more convenient user experience by writing Q&A articles for SaveUp’s FAQ page to immediately address common questions and ultimately reduce customer support tickets• Frequently posted promotions and announcements to SaveUp's social media accounts, such as Facebook, Twitter, Instagram, and LinkedIn

• Maintained a well-balanced agenda for a busy CEO who owned multiple companies by scheduling meetings and appointments• Directly assisted the CEO and his team of executives in achieving business goals by providing strong administrative support• Kept various forms of paperwork (physical & electronic) organized and secured• Designed and modified documents, spreadsheets, invoices, presentations, and marketing collateral using Microsoft, Adobe, and G-Suite programs• Efficiently communicated to internal teams and external partners to ensure projects and goals were being met by their respective deadlines• Provided valuable insight regarding business plans and decisions during executive meetings and conference calls with clients• Posted updates and announcements to company’s blog, website, and social media profiles daily• Kept office space clean and organized for employees to work comfortably and efficiently

• Worked well in fast-paced environment by serving large parties and attending to many tables at once• Paid close attention-to-detail by ensuring all complicated and customized orders were correctly made• Built a productive team by training and supporting new employees in serving and bartending• Increased customer return rate by building close relationships with guests and families• Ensured an efficient work environment and dining experience by keeping bar and dining area clean and organized

• Kept clientele contact information updated and organized in the company database• Scheduled daily appointments and ensured a balanced work agenda for stylists• Maintained product availability by assessing and ordering inventory from distributors• Ensured a fast-paced environment by assisting stylists with daily tasks and preparing their workstations• Interacted well with clients to boost satisfaction and ensure a comfortable salon visit• Kept the salon clean and organized for stylists to work effectively