Stephanie Rinne Email & Phone Number

•Develope and maintained relationships with key Payment accounts to ensure customer satisfaction.•Maintain knowledge of company products and make recommendations based on client needs and prices.•Implement account management processes to ensure delivery of quality service standards.•Review account activity reports to identify opportunities to increase sales or improve existing programs.•Collaborate with cross-functional teams such as marketing, sales, operations, production, technical engineering and finance to meet customer needs.

United States

•Serve as the primary liaison between MVB bank, partners, and vendor partners and collaborate with executive stakeholders internally and externally.•Managed multiple clients, along with the bank's largest revenue producing client in BaaS, with the intent to resolve complex customer issues in a timely manner while maintaining positive relationship with the client.•Assist in creating more efficient procedures for current policies within the bank BaaS vertical•Implementation manager for launching new enhancements for client programs by creating an efficient internal process to speed up response times to clients with bank approvals.•Comprehend different use cases on functionality of client programs to be able to identify opportunities to upsell and cross-sell multiple bank products•Prepare agendas, notes and follow up tasks with strategic partners by engaging in weekly sync meetings.

United States

Remote

•Build and manage multiple project plans and meet deadlines for every program delivered•Capture program expenses, revenue, delivery dates and other key details in program manager system•Responsible for primary ownership on communications with the end client involving sold marketing service businesses by collaborating closely with stakeholders and partners to ensure successful completion of all program objectives•Lead projects from start to execution by tracking activity and updating reports regularly, displaying superior attention to detail.

Sioux Falls, South Dakota

•Manage relationships with the intent to build client loyalty and enhance the relationship through the delivery of the highest level of customer service•Serve as the subject matter expert and escalation point for daily customer issues and concerns associated with client programs•Interact extensively with partners' service and operations teams as well as program vendors to troubleshoot and manage the resolution of issues•Develop close working relationships with team members, vendors, and external and internal partners throughout the organization•Lead routine meetings to discuss and manage client projects and/or operation process requirements for new, improved or changing product offerings.

•Manage 20-25 customer service representatives by training employees to provide the highest standards of service and ensuring that all company policies are followed•Create incentives and activities to help motivate the team each month to help achieve business goals•Process payroll, adherence, attendance points, corrective action and any terminations if necessary.•Guide individual and team performance to meet KPI standards•Conduct interviews update standard operating procedures and assist with training for the onboarding process for new employees•Developed customer success plans and strategies to maximize customer value and success.•Utilized CRM software effectively to track progress and performance against goals set for each employee in office and remote.

Sioux Falls, South Dakota

•Create marketing material for magazine ads, Facebook page, blogs, and all promotional advertising to promote the business•Responsible for project development, planning, executing, and enhancing business by different means of direct mail, digital and email campaigns, and all social media content•Reporting and financial analytics for business based on number of monthly painters•Balance cost control of inventory on hand, business operations, Facebook ads, Google analytics and efficiency of staffing at events•Implemented standard operating policies and procedures for the team to follow regarding training, artwork process, calendar of events, new technology, tools, and payroll•Conduct cold calls to create internal and external events with local executives to build brand awareness and continue to bring in new business•Marketing research to develop competitive insights, consumer trends and to provide product recommendations to our team•Successfully brought a new concept to town and built a paint and sip company from ground level to over a million-dollar business within 2 years in a very competitive industry.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba, Human Resources Management And Services