Stephanie Rinne Email & Phone Number

• Develope and maintained relationships with key Payment accounts to ensure customer satisfaction.
• Maintain knowledge of company products and make recommendations based on client needs and prices.
• Implement account management processes to ensure delivery of quality service standards.
• Review account activity reports to identify opportunities to increase sales or improve existing programs.
• Collaborate with cross-functional teams such as marketing, sales, operations, production, technical engineering and finance to meet customer needs.

United States

• Serve as the primary liaison between MVB bank, partners, and vendor partners and collaborate with executive stakeholders internally and externally.
• Managed multiple clients, along with the bank's largest revenue producing client in BaaS, with the intent to resolve complex customer issues in a timely manner while maintaining positive relationship with the client.
• Assist in creating more efficient procedures for current policies within the bank BaaS vertical
• Implementation manager for launching new enhancements for client programs by creating an efficient internal process to speed up response times to clients with bank approvals.
• Comprehend different use cases on functionality of client programs to be able to identify opportunities to upsell and cross-sell multiple bank products
• Prepare agendas, notes and follow up tasks with strategic partners by engaging in weekly sync meetings.

United States

Remote

• Build and manage multiple project plans and meet deadlines for every program delivered
• Capture program expenses, revenue, delivery dates and other key details in program manager system
• Responsible for primary ownership on communications with the end client involving sold marketing service businesses by collaborating closely with stakeholders and partners to ensure successful completion of all program.
• Lead projects from start to execution by tracking activity and updating reports regularly, displaying superior attention to detail.

Sioux Falls, South Dakota

• Manage relationships with the intent to build client loyalty and enhance the relationship through the delivery of the highest level of customer service
• Serve as the subject matter expert and escalation point for daily customer issues and concerns associated with client programs
• Interact extensively with partners' service and operations teams as well as program vendors to troubleshoot and manage the resolution of issues
• Develop close working relationships with team members, vendors, and external and internal partners throughout the organization
• Lead routine meetings to discuss and manage client projects and/or operation process requirements for new, improved or changing product offerings.

• Manage 20-25 customer service representatives by training employees to provide the highest standards of service and ensuring that all company policies are followed
• Create incentives and activities to help motivate the team each month to help achieve business goals
• Process payroll, adherence, attendance points, corrective action and any terminations if necessary.
• Guide individual and team performance to meet KPI standards
• Conduct interviews update standard operating procedures and assist with training for the onboarding process for new employees
• Developed customer success plans and strategies to maximize customer value and success.

Sioux Falls, South Dakota

• Create marketing material for magazine ads, Facebook page, blogs, and all promotional advertising to promote the business
• Responsible for project development, planning, executing, and enhancing business by different means of direct mail, digital and email campaigns, and all social media content
• Reporting and financial analytics for business based on number of monthly painters
• Balance cost control of inventory on hand, business operations, Facebook ads, Google analytics and efficiency of staffing at events
• Implemented standard operating policies and procedures for the team to follow regarding training, artwork process, calendar of events, new technology, tools, and payroll
• Conduct cold calls to create internal and external events with local executives to build brand awareness and continue to bring in new business

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba, Human Resources Management And Services