Stephanie Rothfuchs ✍ Email & Phone Number

Cypress, Tx, Us

Cypress, Tx

Cypress, Texas, United States

Greater Houston

Communications services ranging from content analysis and strategy to technical writing, marketing content and template development• Write email marketing template for growing marketing firm to share with clients (growth marketing agency)• Develop marketing brochures and digital content (transportation technology)• Rewrite web content (transportation technology)

Cypress, Texas

Managed the help center for customers and employees of Sysco Technology solutions as well as the knowledge bases used by Support Reps to ensure content maintained focus on multiple audiences• Created templates and style guide to ensure consistent design, writing style and cross-linking across help center content and knowledge bases• Established and executed help center processes to identify content gaps and low-performing areas then prioritized for improvements, resulting in 25% increase in article satisfaction ratings and development of new articles• Conducted regular content audits that eliminated redundant and obsolete information in knowledge base by 48%, resulting in 95% or higher trust score and enabling more efficient search and retrieval of information• Created and implemented interdepartmental content process supporting up to 3 releases weekly for multiple products, resulting in greater cross-team alignment and consistency in customer-facing messages• Identified knowledge gaps for Customer Support Reps and developed related training material, resulting in greater customer and associate success• KEY ASPECTS: Help Center management, content strategy and creation, product release support, knowledge base management, team building

Houston, Texas Area

Supported North America business units and leadership while executing corporate campaigns and initiatives• Interviewed subject matter experts (SMEs) to write multi-channel communications materials including newsletter articles, intranet copy, enterprise social posts • Served as technical lead, IT partner and vendor liaison for quarterly leadership town halls serving more than 4,000 employees in multiple business lines• Empowered team members as technology and continuing education lead• Supported development of culture as brand ambassador via internal communication channels including digital signage and site leader for events up to 1,000 employees• KEY ASPECTS: Leadership support, content management, employee engagement communications strategy execution, branding, digital messaging, technology enabler

Houston, Texas

Helped employees capture and retain knowledge to help teams achieve objectives• Building on my successes in this role at FMC Technologies after the merger with Technip• Supported internal customers at all organizational levels to improve global collaboration and alignment through online communities of practice, helped them drive standardization and improve processes through their communities• Helped communities of practice manage user-generated content• Facilitated meetings and collaborative crowdsourcing sessions to help global teams achieve value faster, define objectives, determine priorities and build alignment• Connected global colleagues to help them find the information needed• Served as lead for KM training initiative for new leadership and core teams• KEY ASPECTS: Leadership support, facilitation, knowledge elicitation/transfer, content management

Houston, Texas, United States

• Supported internal customers at all organizational levels to improve global collaboration and alignment through online communities of practice, helped them drive standardization and improve processes through their communities• Helped communities of practice manage user-generated content• Facilitated meetings and collaborative crowdsourcing sessions to help global teams achieve value faster, define objectives, determine priorities and build alignment• Connected global colleagues to help them find the information needed• Served as lead for KM training initiative for new leadership and core teams• KEY ASPECTS: Leadership support, facilitation, knowledge elicitation/transfer, content management

Houston, Texas, United States

Supported global learning, knowledge management (KM) program as well as corporate communications initiatives• Interviewed global SMEs to develop communications to promote KM, learning initiatives• Created technical documentation to support global teams and community of practice members in using technology platforms• Served as lead for global KM recognition program• KEY ASPECTS: Documentation, recognition, culture building, project management

Houston, Texas Area

Supported corporate KM initiatives throughout global organization• Created materials, messaging and integrated campaigns to promote the goals and deliverables of the corporate university and the Center for Innovative Collaboration• KEY ASPECTS: Communications strategy and processes, event management, content and channel management, project coordination

Houston, Texas Area

Long-term contract that was unfortunately cut short due to budget issues. My team was promising and just gaining traction in the Enterprise Services ITO division. KEY ASPECTS: Project management, newsletter development

Houston, Tx

My responsibilities included managing and developing all internal-facing communications and channels including the corporate intranet and employee events. Also, supporting business partners in change management and event support. KEY ASPECTS: Internal communications, intranet content management and development, event management

Houston, Texas, United States

Responsibilities included managing technical datasheets, intranet content development and supporting business partners with communications development and rollout. KEY ASPECTS: Collateral development, communications support

Houston, Texas, United States

Responsibilities and activities included developing marketing plans, case studies and internet content for a Microsoft Certified Partner; freelance writing for the Houston Chronicle neighborhood publication; developing business correspondence for a Houston-based energy provider. KEY ASPECTS: Project management, newswriting, content development, B2C correspondence

I joined MH as part of the internal communications team. My role on that team was to craft, proofread and edit communications delivered to our employees while ensuring our brand and style. I also managed content for the external MH website and Intranets. When the web and Intranets portion was separated from internal comm, I joined the Internet Marketing team so that I could continue my career w/ the web and Intranets. KEY ASPECTS: Internal communications, employee recognition, branding

Houston, Texas, United States

I wrote and edited web copy and partnered with our web team to support hundreds of product launches and marketing campaigns. I developed and edited thousands of pieces of sales collateral and tools for IT products and solutions and worked with product managers, sales and other teams to determine collateral requirements and develop solutions-oriented materials to support more than $213M in sales. Throughout my time at NetIQ, I contributed to the collateral development and redefining process. In addition to web copy and collateral, I developed hundreds of e-marketing materials, including html email messages, banners and sponsorship copy. As part of the marketing team, I also served as a brand ambassador to ensure corporate branding and style. I distributed collateral via our in-house content management system. I simultaneously managed marketing projects and product launches and developed and maintained an archive of hundreds of projects. KEY ASPECTS: Collateral and MarCom content development, branding, product launch support; event support

Houston, Texas, United States

Had responsibility for planning and executing design/layout for three weekly newspapers, including front page and internal content. Managed freelance writers and working with a team of in-house photographers. Strictly adhered to deadlines while meeting budget requirements and supervised production and assisted with paste-up of the paper before getting it to press. Responsibilities included processing all mail, faxes to coordinate coverage for my three zones. KEY ASPECTS: News editing and publishing; budget oversight; managing freelancers

Education record

Activities and Societies: Goin Band from Raiderland

Bachelor'S Degree, Journalism