Stephanie Santos Email & Phone Number

• Process account closures of confirmed high risk accounts
• Utilize KYC checks and models to assist users throughout their onboarding experience, requesting any additional documentation necessary to properly verify information
• Generate documentation requests through identity verification services in order to update account information due to legal name changes, address, email, and number changes
• First line of support for Account Takeover Claims and Identity Theft Claims
• Research claims of missing ACH and debit card deposits
• Process user limit increase requests, ensuring to carefully review each account for eligilibilty requirements

Fort Mill, South Carolina, United States

-Process morning ACH files and exceptions on strict time deadlines in accordance to NACHA rules and regulations. This includes working ACH credit exceptions to be completed by 9.00 a.m., debit exceptions, keying in Notifications of Change (NOC’s), and ACH returns-Balance various GL’s and research any outages that may have occurred prior day-Research ACH.

Fort Mill, South Carolina, United States

-Provide assistance and guidance to all Level I Contact Center Representatives with account inquiries, complex transactions, navigation of multiple systems, and general clarifications-Receive escalated member calls and effectively de-escalate the call in a professional manner while also ensuring to resolve the initial subject matter-Process outgoing wire.

Queens, New York, United States

-Offer exceptional customer service on a front end basis, as well as on the floor, ensuring to satisfy every customer's needs -Maintain a pristine sales floor, continuously facing isles and keeping floors clear of any obstructions or litter to further improve the customer experience -Restock all items in a timely fashion in all of their appropriate.

Louisville, Kentucky, United States

-Assist clients with their financial needs in a highly motivated, busy environment, while providing extraordinary customer service -Handle large amounts of cash, as well as issue official bank documents within industry regulations and bank policies and guidelines -Remain actively involved in revising current and new products offered by the industry.

Louisville, Kentucky, United States

-Developed a knowledge of a multitude of plans, services, pricing, and wireless devices -Addressed various customer issues both in person and on the phone, assuring to provide impartial, knowledgeable advice and information -Sold services and products in a quick paced surrounding while handling every part of a sales transaction, including utilizing a.

Queens, New York, United States

-Created a multitude of visual displays according to new styles and incoming lines of clothing -Dressed mannequins, restocked clothes in all departments, and placed new lines of clothing out on the floor while assuring to flawlessly fold and hang them -Attentively handled fitting rooms, cash registers, and customer’s inquiries in a busy work environment

Freeport, New York, United States

 Successfully met monthly goals required by Sales Associate position -Maintained store displays in order to increase customer product knowledge -Efficiently conducted daily and monthly inventories in store -Excellent at training new employees and making sure all coworkers followed company policies and procedures -Responsible for placing orders of phones.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

High School Diploma

Education record