Spearheaded seamless onboarding and offboarding processes, meticulously managing security forms and benefits enrollment and termination. This has significantly reduced administrative bottlenecks, fostering a positive experience for incoming and outgoing employees alike. Moreover, overseeing benefits open enrollment and manages the performance review process, ensuring transparency and efficiency for all stakeholders. Additionally, handle employee relations with empathy and professionalism, taking a leadership role in leave and ADA management to ensure compliance and thorough documentation. Lastly, my dedication to maintaining accurate records of compensation, PTO, and bonuses, alongside support for unemployment requirements and benefits reconciliation, underpins the smooth functioning of our HR operations, contributing to overall organizational effectiveness. Supported the Cybersecurity and Infrastructure Security Agency (CISA) as a Business Analyst, I performed quality checks of documents, provided data input, and conducted research in direct support of Senior Executive Service (SES) customers and their program management office (PMO).

Responsible for researching and leveraging DoD, FedCiv, and National Security market trends to propose new strategies to improve brand recognition, PWIN, and improve revenue. Coordinate and facilitate assigned projects by setting and communicating goals, tracking progress, evaluating effectiveness, and refining results. Coordinate and facilitate proposal response activities to include managing the company’s documentation repository, and proposal process from evaluating and executing non-disclosure agreements (NDA), teaming agreements (TA), win strategies, and proposal response activities (Pink, Red, Gold, White Team reviews) through submission. Research and develop a large volume of high-quality client-facing marketing documentation detailing the company’s additive manufacturing capabilities, cybersecurity, project management, and engineering services. Support opportunity/growth pipeline strategy by tracking and monitoring long range forecasts, market/domain analysis, and industry day events. Maintains a current understanding of industry standards, trends, and best practices through continual industry day event participation and professional networking.

As the Staff Accountant, I was responsible for providing support to the Controller. Main responsibilities included keeping financial records updated, entering accounts payable into Quickbooks, preparing reports, preparing and entering deposits, managing donor records, completing and submitting solicitation registrations and renewals, conducting fundraising reconciliation, and the reconciliation of credit card accounts.

As the only facility billing counselor in the Prince Frederick location with no onsite supervision, I was responsible for the timely and accurate response to all 125 resident’s billing inquiries, record and reconcile daily census for all levels of care and accepted payments from the residents in accordance with the cash receipt policy. Additionally, I monitored private pay account receivables, make referrals for collections as needed and process refunds. I reviewed daily ancillary charge entries and charge imports, monthly billing for correctness of ancillary charges to ensure accuracy before posting billings. Ensured the Month-End Close (MEC) was completed as per the procedure manual when adjusting or refunding resident accounts, attend daily meetings and participate in weekly conference calls for the purpose of obtaining necessary information for accurate census and billing, as well as verifying insurance coverage. Managed and maintained the resident fund management service governed by the State of Maryland. Reconciled three bank accounts for the RFMS system. Managed, reconciled and distributed petty cash on a daily basis. Verified the accuracy of invoices and codes appropriately. Maintained, distributed, sorted and stamped all incoming and outgoing mail. Corrected outpatient billing by updating insurance information with the provider or vendor. Finally, in depth, I assisted residents and families with the long term care Medical Assistance application process, ensuring that all information was submitted as well as following up with case managers regarding the process. This also includes submitting a 3871 and 257 to Qualitrac and ensuring that a 501 was obtained for short term stays.

One of the lead Administrative Assistants for a medium scale, multiple physician office, whose primary responsibilities included scheduling, confirming, and canceling of patient appointments, working with insurance companies to receive prior authorization of tests/procedures as necessary, assist medical technicians with lab reports and labeling. Additional responsibilities included checking patients in and out, preparing and filing of medical charts, and assisting the Office Manager with daily tasking and duties.

Administrative Assistant with minimal supervision for a large scale radiology office whose primary responsibilities included scheduling, confirming, and canceling of patient appointments, verified patient insurances and authorizations for MRI’s and cat scans, accounted for charge capture requisitions and processed them reports for billing. Additional responsibilities included the gathering of patient reports prior to lab exams and other office related duties.

One of four Customer Service Representatives who scheduled, confirmed, and canceled appointments for over twenty-two doctors and ten radiology examination rooms while maintaining patient privacy rights and confidentiality agreements. Additional responsibilities included copying, faxing, and filing of medical records, directing incoming calls to a large medical staff and delivering messages as necessary.