Experienced Associate Product Owner and IT Business Analyst with a strong background in the IT and banking industries, delivering impactful solutions through requirement elicitation, process improvement, and stakeholder relationship management. In my recent role, I successfully managed product backlogs, prioritized deliverables, and collaborated with cross-functional teams to align product vision with business objectives. I have a proven track record of implementing innovative solutions, including deploying DLT technology for ESAF Bank, and bring extensive expertise in ServiceNow, JIRA, Microsoft Office Suite (Excel, Word), Active Directory, SaaS, CRM, and databases like MySQL 2008. Additionally, I have hands-on experience with Zimbra Mail Admin, CBS-Profile, CBS-Finacle, and foundational knowledge of TOSCA. A graduate of Mahatma Gandhi University, I am passionate about driving value through process optimization, enterprise solutions management, and customer-centric approaches, making me a versatile and dynamic professional.