Stephanie Young Email & Phone Number

Scottsdale, Arizona, United States

Informing new, existing and prospective patients of our products, process and programs to assist with their health goals.

Scottsdale, Arizona

Demonstrated proficiency in Google Suite, Salesforce, Adobe Creative Cloud, Omni Channel, Microsoft Office, and multi-line phone systems.Assist with Charge back dispute management and Use of Client Line and American Express Merchant ServicesProvided specialized support for desktop, audiovisual, and phone systems.Resolved customer inquiries via phone and email, offering tailored solutions and addressing billing inquiries.Assisted managerial and executive requests, highlighting leadership abilities and excellent problem-solving skills.Provided tech support, explanations of products, and proficient use of research websites.Assisted users with hardware, specialized software applications, and internet issues.Fostered clear communication between representatives and managers regarding products and procedures.Created and monitored work order tickets, ensuring proper closure and documentation.Conducted advanced troubleshooting and repair of systems and devices.Created user documentation and updated procedures.Delivered coaching and feedback on Quality Assurance Monitors, contributing to team improvement.Led initiatives in product maintenance and contributed to the creation of Quality Assurance Guidelines.Developed and maintained various databases.

Gig Harbor, Washington

Customer ServiceDisplay maintenance Customer relationsUsing a multi-line phone system

Gig Harbor, Washington

Customer ServiceDisplay maintenance Customer relations

Answered telephoneAnswered questionsExplained services and costs to inquiries FilingComputer workAppointment scheduling