Sterling Mitchell Email & Phone Number

Durham, North Carolina, United States

• Manage the movement of temperature controlled and time sensitive cell and gene treatments direct to and from patients and raw materials.
• Interface with internal departments and clients to ensure that we have the correct documents, clear understanding of special instructions, and other necessary information to mitigate interruptions or delays.
• Collaborate with logistic service providers to ensure that they are punctual and adhere to all standard operating procedures when interfacing with clients.
• Investigate and provide reports on service failures.
• Monitor Maestro (ERP) and Tableau platforms to ensure milestones are updated in a timely manner by the various Marken stations and logistic service providers.

United States

• Planned the movement of high value equipment and parts.
• Analyzed various reports to identify service level issues and cost saving opportunities.
• Interfaced internally and externally with various teams in regards to business needs, operations, and month-end/ quarterly forecast activities.
• Coordinated with vendors and 3rd party logistic service providers in regards to investigating issues that impacted service, capacity issues, and procuring rates.
• Primary client escalation contact.

United States

• Reviewed and processed import documentation.
• Entered data into the CLASS import system.
• Procured customs releases from various government agencies.
• Coordinated the delivery of product, and worked with finance to ensure invoicing for services were accurate.
• Served as a single point of contact for customers and US Customs and Border Protection.
• Investigated issues, and informed clients of any transit status changes.

United States

• Managed the day-to-day operations and 24 direct reports.
• Increased on time delivery by 15%.
• Collaborated with the client and various internal and external departments to review reports, discuss projects, operation issues, and planned for month end and quarterly forecasts.
• Oversaw the preventive maintenance program for a fleet of 44 pieces of equipment.
• Executed administration task, such as, payroll, personnel file management, and documented disciplinary and safety issues.
• Maintained compliance with the Department of Transportation and UPS that reduced equipment and driver down time.

• Planned and scheduled daily shipments of outbound freight.
• Prepared documentation that accompanied domestic and international shipments.
• Analyzed reports to ensure timely product delivery was being achieved, cost savings, and continuous improvement opportunities.
• Researched and provided shipping/product related information to customers and internal departments.
• Conducted open box inspections occasionally to ensure product integrity.
• Conducted ad hoc inventory cycle counts to verify product availability for projects and special orders.

• Executed day to day administration task, personnel file management, and processed weekly payroll.
• Assisted with policy and procedural improvements.
• Investigated and resolved shipping or product issues.
• Prepared documentation that accompanied shipments.
• Negotiated with brokers for backhaul freight to increase profit margin for each shipment.
• Audited hours of servicer logs to ensure compliance with the Department of Transportation (DOT).

Master'S Degree, Public Administration

B.A, Political Science