Sterling Wright Email & Phone Number

Memphis, TN, US

Fedex World Tech Center

Assisted in the transition from a partially managed operations environment to a fully managed environment. Developed multiple improved processes, using QDM methodology to combine the multiple operations environments in the NOC into a global model. Provided communication bridging between the managed service provider and FedEx departments and leadership..

Part of the FedEx Distributed Computer Systems and Servers Group, monitoring and performing database changes on Unix, Linux, Windows, and Solaris systems on corporate server farms. Other duties included refreshing the documentation for projects for more effective monitoring practices and managing and documenting tech bridge calls during outages and change.

Part of the FedEx IT department with networking experience including configuration and deployment of remote WAN, LAN, Video, and voice over IP technology. Responsible for monitoring and upkeep of Cisco, Lucent, Compuserve, Adtran, Dell, and 3Com network equipment.

in the Hilton Network Engineering and Operations department for Hilton Hotel Corporation Part of the Hilton IT department with networking experience including configuration and deployment of remote WAN, LAN, and voice technology. Assisted in the operations of the Hilton data hub technology that includes high level routers and switches, Cisco VPN.

Education record

Education record

Literature And Communication

Journalism And Literature