Jonathan S. Email & Phone Number

Bozeman, Montana, US

Irvine, California, US

Austin, TX, US

• Consultant and Data Threat Prevention expert for mid to large enterprise customers.
• Address customer requirements and challenges surrounding Data Leakage and Insider Threat.
• Consult in person and remotely with customers and internal stakeholders on security best practices.
• Understand how the Data Security product integrates with Forcepoint’s flagship security platform, both on-premises and in the cloud.
• Familiarity with the latter stages of the cyber kill chain. (Phone Home, Data Exfiltration)
• Educate customers on the threat landscape and how to configure the product to prevent breaches.

Austin, TX, US

• As subject matter expert and global support lead for Forcepoint's Data Security (DLP) solution, I have facilitated horizontal communication between world wide support teams. I've developed and delivered customer facing.
• Research difficult configuration, compatibility and product-defect issues and track results of investigations.
• Coordinate with Engineering teams to resolve technical defects.
• Replicate customer environments and issues using virtualization.
• Analyze network traffic: HTTP, SMTP, SSL, TCP/IP, DNS.
• Write VB and Python scripts to resolve corner-case issues.

Austin, TX, US

• Field second-tier customer Data Loss Prevention (DLP) issues. Deploy and troubleshoot complex software installations in Microsoft and Linux environments. Configure customer systems via remote desktop sharing. Assist in.
• Research difficult configuration, compatibility and product-defect issues and track results of investigations in appropriate systems.
• Coordinate with Engineering team to resolve technical defects.
• Replicate customer environments using VMWare.
• Analyze network traffic: HTTP, SMTP, SSL, TCP/IP, DNS.
• Write VB and Python scripts to resolve corner-case issues.

Austin, TX, US

• Answered telephone and email inquiries from Websense customers and vendors on DLPissues. Provided initial setup, change management, troubleshooting and other assistance as necessary.
• Diagnosed reported issues or errors, with emphasis on Linux/Unix environments.
• Answered technical questions and concerns.
• Documented technical resolutions in knowledgebase.
• Configured third-party appliances and software.
• Recommended best practices for configuration and procedures to minimize future technical issues.

Dallas, TX, US

• Managed, monitored, and maintained customer and internal systems and network infrastructure in multiple enterprise Web hosting data centers, both domestic and international.
• Monitored and troubleshot system services and applications: SSH, HTTP, FTP, SMTP, DNS.
• Monitored and troubleshot WAN connections from 56k to OC192, as well as dedicated point-to-point leased line, ATM, and Frame Relay connections.
• Joined and contributed to Logical-Security team for internal and customer vulnerabilities and incidents.
• Troubleshot backbone network issues in OSPF and BGP routing environments.
• Configured customer routers and out-of-band access (Cisco 1601, 2524, 7201, 2511).

San Diego, CA, US

• Provided on-site workforce support to assist in the provisioning, maintenance, and upgrade of SDSU’s 10,000-node enterprise network. Also provided direct end-user support.
• Configured Cisco switches and routers.
• Provided network and desktop support for campus information systems.
• Installed, tested, and troubleshot Ethernet, Fast Ethernet and AppleTalk networks.
• Worked in a multi-protocol environment: TCP/IP, AppleTalk, IPX/SPX.
• Participated in LAN design and upgrade projects.