Jonathan S. Email & Phone Number

Bozeman, Montana, Us

Irvine, California, Us

Austin, Tx, Us

Consultant and Data Threat Prevention expert for mid to large enterprise customers.• Address customer requirements and challenges surrounding Data Leakage and Insider Threat.• Consult in person and remotely with customers and internal stakeholders on security best practices. • Understand how the Data Security product integrates with Forcepoint’s flagship security platform, both on-premises and in the cloud.• Familiarity with the latter stages of the cyber kill chain. (Phone Home, Data Exfiltration)• Educate customers on the threat landscape and how to configure the product to prevent breaches. • Take customer concerns to the account management and product management teams.

Austin, Tx, Us

As subject matter expert and global support lead for Forcepoint's Data Security (DLP) solution, I have facilitated horizontal communication between world wide support teams. I've developed and delivered customer facing product webinars. Deploy and troubleshoot complex software installations in Microsoft and Linux environments. Configure customer systems via remote desktop sharing and on-site. Assist in third-party proxy and network device integrations. Mentor and train tier one and two Support team members. Routinely review incoming Data Security technical support cases and make recommendations on next steps, as well as cases escalated from Support to Engineering and the information passed to Engineering to ensure timely resolution. • Research difficult configuration, compatibility and product-defect issues and track results of investigations. • Coordinate with Engineering teams to resolve technical defects.• Replicate customer environments and issues using virtualization.• Analyze network traffic: HTTP, SMTP, SSL, TCP/IP, DNS.• Write VB and Python scripts to resolve corner-case issues.• Administer Linux test servers.• Create knowledge base articles proposing resolutions for common and less-common issues.• Submit and prioritize Requests For Enhancements on behalf of customers.• Mentor/advise all levels of Technical Support staff, especially, but not limited to Linux and DLP topics. • Develop and deliver Teir 1 training curriculum and Labs.• Create a script to collect and deliver troubleshooting logs and system data from the product facilitating quicker escalation for issues not easily resolved. And subsequently adopted by the Engineering team.• Experience with Oracle 10g 11g 12c database platforms.

Austin, Tx, Us

Field second-tier customer Data Loss Prevention (DLP) issues. Deploy and troubleshoot complex software installations in Microsoft and Linux environments. Configure customer systems via remote desktop sharing. Assist in third-party proxy and network device integrations. Mentor and train front- and back-line Support team members.• Research difficult configuration, compatibility and product-defect issues and track results of investigations in appropriate systems. • Coordinate with Engineering team to resolve technical defects.• Replicate customer environments using VMWare.• Analyze network traffic: HTTP, SMTP, SSL, TCP/IP, DNS.• Write VB and Python scripts to resolve corner-case issues.• Administer Linux test servers.• Create knowledge base articles proposing resolutions for common and less-common issues.• Submit and prioritize Requests For Enhancements on behalf of customers.• Mentor/advise all levels of Technical Support staff, especially, but not limited to Linux and DLP topics. • Develop and deliver Teir 1 training curriculum and Labs.

Austin, Tx, Us

Answered telephone and email inquiries from Websense customers and vendors on DLPissues. Provided initial setup, change management, troubleshooting and other assistance as necessary. • Diagnosed reported issues or errors, with emphasis on Linux/Unix environments. • Answered technical questions and concerns. • Documented technical resolutions in knowledgebase. • Configured third-party appliances and software. • Recommended best practices for configuration and procedures to minimize future technical issues. • Maintained and improved customer relations by offering a pleasant and professional support experience.

Dallas, Tx, Us

Managed, monitored, and maintained customer and internal systems and network infrastructure in multiple enterprise Web hosting data centers, both domestic and international. • Monitored and troubleshot system services and applications: SSH, HTTP, FTP, SMTP, DNS. • Monitored and troubleshot WAN connections from 56k to OC192, as well as dedicated point-to-point leased line, ATM, and Frame Relay connections. • Joined and contributed to Logical-Security team for internal and customer vulnerabilities and incidents. • Troubleshot backbone network issues in OSPF and BGP routing environments. • Configured customer routers and out-of-band access (Cisco 1601, 2524, 7201, 2511). • Tested the operational readiness of new services and documented those services for operational support. • Wrote shell scripts to automate/simplify day-to-day activities. • Reviewed and managed Standard Method of Procedure for planned maintenance activities. • Became skilled in: • Access and distribution layer switches and routers. • Load balancing network infrastructure (Foundry Server Iron). • Cisco and Juniper Gigabit core layer routers.

San Diego, Ca, Us

Provided on-site workforce support to assist in the provisioning, maintenance, and upgrade of SDSU’s 10,000-node enterprise network. Also provided direct end-user support.• Configured Cisco switches and routers. • Provided network and desktop support for campus information systems. • Installed, tested, and troubleshot Ethernet, Fast Ethernet and AppleTalk networks. • Worked in a multi-protocol environment: TCP/IP, AppleTalk, IPX/SPX. • Participated in LAN design and upgrade projects. • Prepared and executed scripts in the ‘expect’ language. • Configured, installed, troubleshot, and managed hubs. • Configured client computers and printers for network access. • Used multi-mode fiber optic termination (ST & SC-connectors). • Used protocol analyzers: Etherpeek, Network General's SnifferPro. • Used advanced testers: Fluke's Enterprise LANMeter.