Milos Stevanovic Email & Phone Number

Serbia

Belgrade, Serbia

Belgrade, Serbia

Defining test requirements for projects. Creating test scripts and supporting data, working to specification provided. Interpreting, executing and recording test cases in accordance with established plan. Analysing and reporting test activities and results. Identifying and reporting issues and risks.Senior TechnicianJuly 2022 - Present▪ Interprets and executes supplied sets of simple test cases using agreed methods and standards.▪ Checks test results, and documents test failures and successes compared with pre-determined criteria.▪ Reports test results to supervisor and/or other colleagues in a clear and concise manner.▪ Assists other members of the systems development team in improving software functionality and performance by ▪ discussing test results with them.▪ Analyses test requirements, designs and builds simple test case suites, test scripts, and test procedures (with expected results) to be executed by less experienced colleagues.▪ Capable of working / communicating directly with client staff. ▪ Develops good working relationships with clients and operates professionally at all times. 3) Aware of the client organisation, key staff and project objectives. ▪ Represents Endava in a positive manner. ▪ Escalates client relationship issues and concerns to Endava project/line management.TechnicianNovember 2021 - June 2022▪ Write automated test cases to verify particular features or functionality of the software application.▪ Writing basic UI tests using POM methodology via Selenium WebDriver framework (Java).▪ Working with the basic OOP concepts.▪ Document, characterise and investigate internal and customer raised defects.▪ Contribute to peer to peer reviews of test requirements.▪ Contribute and communicate internally to continuous improvement.

Serbia

Team LeadMay 2021 - October 2021▪ Overseeing the activities of all help desk members to ensure that they deliver excellent customer service and provide customer guidance. ▪ Responsible for creating and implementing support to all customers’ queries, assesses team performance, and redefines customer services with the support of management. ▪ Collaborating with the business managers to brainstorm on ideas and strategies to enhance good customer experience in the organization. ▪ Rate customer perception about the organization to determine their strengths and weaknesses, and further strengthen loose ends for better service deliver.L2 Technical Support SpecialistJuly 2019 – April 2021▪ Researching, diagnosing, troubleshooting, identifying solutions to resolve various hardware and software issues. ▪ Monitoring databases – Preventing issues proactively.▪ Maintaining server’s software and hardware remotely (Proxy, VMH, SAN…).▪ Assume remote control over customers machines, computers to resolve problems.▪ Working with customers and engineers to identify various issues and advising on the solutions.▪ Asking targeted questions to quickly understand the root of the problem.▪ Analyzing call logs so that common trends and underlying problems can be spotted.▪ Working with field engineers to visit customers if the problem is more serious.▪ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams or vendors.L1 Help Desk RepresentativeJanuary 2018 - June 2019▪ Providing technical assistance and support related to computer systems, hardware, and software. ▪ ▪ ▪ ▪ ▪ Responsible for answering queries and addressing system and user issues in a timely and professional manner.

Belgrade

Working as a Flight Attendant for a major airline provides plenty of contact with people as well as opportunities to travel. The Cabin Crew of a commercial airline share responsibility for the safety and comfort of its passengers. That means, keeping the passengers safe and ensuring that everyone follows safety and security regulations, also making flights comfortable and enjoyable for passengers. Strictly following all given procedures in order to make the flight as safe as possible. Maintaining professional image at all times and also representing the company in best possible way.▪ Greeting passengers as they board and exit the plane.▪ Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.▪ Serving meals and refreshments.▪ Checking the condition and provision of emergency equipment and information for passengers.▪ Demonstrating emergency equipment and safety procedures.▪ Administering first aid.▪ Dealing with emergencies.▪ Supplying passengers with newspapers, magazines and in-flight entertainment.▪ Selling duty-free commercial goods and pursuing sales targets.▪ Producing written flight reports after completing a journey.

Serbia

Worked on behalf of a bank in a customer service role, engaging with potential clients either in person or over the phone as a salesperson and customer services agent, deducing a customer's needs, answering their questions, and matching them to financial services they may find helpful.Worked in credit department as well as with telemarketing team for a long period of time, and was involved in various campaigns and promotions.▪ Promotion and sales of banking products and services▪ Looking after the short term and long term funding requirements of business clients and individual customers.▪ Advising clients on mortgages and raising loans.▪ Building relationships with high net worth individuals.▪ Providing advice on investments.▪ Maintaining a professional image at all times.▪ Handling customer queries.▪ Marketing new financial products or services.▪ Presenting information clearly to customers, work colleagues and third parties.▪ Representing the bank within the local community.

Serbia

Responsible for the provision, care and management of permanent collections of information. Maintaining control over, and providing access to records and archives determined to have long-term value. Assembling, cataloging, collecting, organizing and transforming old hand written documents in to digital files. Significant work done in Microsoft Word and Excel.▪ Evaluating, selecting, retrieving and arranging materials.▪ Answering enquirers.▪ Making the archives accessible to a wide range of users.▪ Storing and preserving perishable documents.

Belgrade, Centralna Srbija, Serbia

Taking pictures of people, settings, events and objects, based on the needs of the project. Using artistic and technical skills to create images the clients will love. Designing settings using props and backgrounds to create compositions based on the client’s request. Taking high-quality images while also maintaining all camera equipment, including lights, lenses and tripods. Often resized, edited, and enhanced images using Photoshop or other photo editing software. Worked with the client to determine the best package and presentation of their photos.▪ Select and assemble proper equipment, and choose settings and props based on client’s wishes and theme of the photo shoot.▪ Properly light subjects using artificial or natural lighting and using flashes and reflectors where necessary.▪ Determine desired images and compositions and choose equipment, props, settings and lighting to achieve desired results.▪ Retouch, resize and enhance images as needed using Photoshop or other photography software.

Bachelors Degree, Finance, Accounting And Banking

Higher Education Institution For Applied Studies

Electrical Technician, Electrical And Electronics Engineering

Electrical Technician for cooling and thermal appliances

Acting Diploma, Acting

Piano Diploma, Music