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Steve Jensen is listed as Technical Support Manager ➠ Troubleshooter | Problem Solver | Trainer | Mentor | Team Builder based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Steve Jensen.
Steve Jensen previously worked as Lead Technical Support Analyst at Houston Methodist and Information Technology Help Desk Supervisor at Houston Methodist. Steve Jensen holds Associate Of Arts And Sciences - Aas, Electrical/Electronics Maintenance And Repair Technology from Devry University.
About MeTechnical Support LeaderA driven, positive, and transformational leader with a career history of managing help desk operations to maximize uptime in critical environments, including major healthcare institutions. Builds, trains, leads, and inspires teams to deliver comprehensive and quality help desk support while strengthening cross-department partnerships, providing insight on the ROI of new technical solutions, and serving as a valued technical resource to both business and clinical team members.Core CompetenciesAdvanced Technical/Help Desk Support | Talent Management | Scheduling | Staffing | Training | Process Improvements | Technology Advancements | Software | Systems | Hardware | Deployments/Implementation | Updates/Enhancements | EMR/EHR Systems | Technical Evaluation | Responses to Emerging Situations | Protects Data Integrity | Technical Needs Analysis | Troubleshooting | Workflow Planning & Prioritization | Performance Evaluations | 24/7/365 Environments | Employee Retention
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Houston, Texas, United States
Provided desktop support to HM physician offices, physical therapy locations and non-clinical offices. Troubleshot and resolved hardware, software and network problems. Worked with 5 team members to ensure maximum uptime for our customers.
Houston, Texas, United States
Responsible for all daily help desk operations for entire healthcare organization. Managed 30 analysts on three shifts, ensured rapid resolution of customer issues, escalated high priority and systemwide problems working closely with a variety of departments.
Houston, Texas, United States
Lead Technical Analyst providing problem resolution support, guidance and training to 11 person team. Analyzed and resolved complex customer calls, emails and self service tickets. Wrote tech support articles and maintained department information knowledgebase.
Houston, Texas, United States
Senior Help Desk Analyst responsible for Tier 1 and Tier 2 hardware, software and networking troubleshooting and repair for customers. Expedited urgent or high priority customer issues. Documented all tickets in ITSM system, escalated to Tier 3 support teams when necessary.
Atlanta Metropolitan Area, Georgia, United States
Grew technical support operations from 2 staff and 40 calls per week to 5 staff and 600 calls per week. Provided lead support and management of four technicians troubleshooting hardware, software and network conflicts/failures. Documented and managed call ticketing ITSM system. Created and modifed user accounts for Randstad's Peoplesoft personnel management and payroll systems. Extensive use of remote desktop emulation software to ensure minimal equipment downtime for field personnel.
Atlanta Metropolitan Area, Georgia, United States
Started the first Technical Staffing Unit on the southside of Atlanta, growing unit from zero sales to $1.2 million by the end of the second year, which placed unit in the top ten revenue generators for Randstad USA in 1998. Placed a wide variety of technical professionals in various positions, negotiated contracts after candidate selection. Assisted other Randstad USA personnel in penetrating non-traditiona departments such as engineering and tech support at existing customers.
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Steve Jensen is listed as Technical Support Manager ➠ Troubleshooter | Problem Solver | Trainer | Mentor | Team Builder.
Steve Jensen is based in Houston, Texas, United States.
Steve Jensen has worked for Houston Methodist and Randstad Usa.
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Steve Jensen holds Associate Of Arts And Sciences - Aas, Electrical/Electronics Maintenance And Repair Technology from Devry University.
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