Steve Abbott Email & Phone Number

Kirkby In Ashfield, England, United Kingdom

Nottingham, United Kingdom

Peterborough

• Developed, rolled out and led the key channel for Argos MasterCard with full P&L accountability, managing a “in-house” sales team and 8 marketing agencies.• Exceeded annual sales targets by 10% each year through identifying areas for change and taking positive action.• Restructured and re-negotiated agency payment terms which improved the cost of acquisition by 40% and performance by 30%.• Sourced and rolled out PDA’s to provide an electronic application form improving account activation by 85% and acquisition costs by 50%.• Carried out a strategic review of the BHS and Thomas Cook credit card offers, implementing sales leadership strategies which resulted in an increase in application volumes by 25%.

• Top performer for 3 consecutive years achieving all KPI’s each year. • Redesigned and implemented a new targeting methodology, improving sales by 25% through store visits, area and regional meetings to gain full stakeholder buy-in.• Planned, implemented and delivered major training programmes to diverse groups, consistently receiving good feedback and improving performance in each instance.

Total accountability of all store functions and team development in one of the top 20 stores.Accountability for driving profitable sales vs. forecast increasing sales by 66% whilst at the store.Responsibility for communicating all targets and results to the management team and achieved all store KPI's for the last 2 financial years. Accountability for over 60 staff through performance management which resulted in being the top performing KPI store on the area for 3 consecutive years.Responsibility for store controllable overheads.Actively managed the customer experience through mystery shopper results and feedback which increased our score by 20%.Actively managed the in-store culture which increased our staff survey result by 150% and a sickness level below 1.5%.Reviewed the entire stockroom performance weekly with the stock manager that resulted in the best audited stock loss figure for 3 consecutive years.Responsibility for all areas of Health and Safety.Provided specialist managerial development for the entire management team.