Steve Armstrong Email & Phone Number

TPA oversight on Florida Habitational risk. Managing strategic claims operation and approve claims to resolution Third Party Administrator (TPA). Ensure claims are valid and settlements are processed according to carrier and Company practices and procedures. Provide backup support and supervision of Claims related administrative tasks.

Centennial, Colorado

Responsible for managing the staff and operations of the claims department. Duties include: developing program goals and objectives; assisting in the development of the organization’s strategic plan; developing and managing the departmental budget; developing and implementing policies and procedures; and performing related claim management activities in.

Broomfield, Colorado

• customer service for the claim’s operations. Leadership and direction to examiners including workflow planning, proactive identification and resolution of issues that impact workflow, customer service and fulfillment.
• Supervises the adjustment of commercial property and catastrophe claims.
• Assists with the management of independent adjusting, engineer and building consultant firms.
• Provides technical leadership and managerial directions to designated personnel.
• Works collaboratively with all internal and external business partners.

Denver, Colorado

• Acted as strategic partner with 18 business units groups in support of claims coordination and customer service. Proved to be instrumental in retention of and onbarding of new program accounts while collaborating with.
• Provided claims support to 20 multi-line managing general agencies / programs with gross written premium of $815M, achieving positive claims expense ratio.
• Communicated with internal and external business partners in analysis and resolution of current concerns and improved outcomes.
• Provided regular updates on emerging trends that impact current and future markets for program profitability.
• Participated in watch groups for $2.5M+ claims, reviewing and discussing exposures with C-level executives and examiners.

Denver, Coloraod

• Coordinated lift out of 32 programs from 3rd-party administrator and collaborated logistics with all departments related to program business. Provided claims technical oversight with eight 3rd-party administrators..
• Reduced claims pending 58%. Decreased pending reserves 22% and expenses $1.1M by managing 3rd-party administrator functions and litigation handling practices.
• Collaborated multi-discipline audits and open files reviews on 30% of pending claims which improved claims performance and expense ratios 15%.
• Participated in ‘team reserve audit’ of all discontinued programs which involved reviewed of 7 TPAs and audited over 16K+ claims which reduced pending 30%+.

Denver, Colorado

Claims operation oversight four state region to provide superior claims outcomes. Ensured high quality standards with implementation of audits and proper training and claim handling procedures.  Collaborated with insurance agents, internal and external customers to meet and exceed expectations. Coordinated region to complete over 1200 claims annually.

Denver, Colorado

Supported claims adjusters in processing hundreds of first and third party administrator. Marketed and developed Independent adjusting operations in a four state region. Supervised claims outcomes for insurance and third party customers with a primary focus on the transportation industry. Responsible for hiring, training, and developing team members to.

Greater Denver Area

Ft. Collins, Colorado

Aggressively handled third party litigation files for a twelve state region for AIG companies. Specialized in toxic tort litigation including asbestos and silicosis.  Coordinated and directed defense attorneys to aggressively handle files while reducing litigation expenses. Investigated and specialized in heavy equipment and trucking litigation.