Steve Barber Email & Phone Number

Frisco, Texas, United States

Frisco, Texas

Frisco, Texas

Greater Memphis Area

Provided technical and operational support for existing and new Qualcomm customers in Memphis and surrounding areas. Responsibilities included developing solutions for operation concerns, training of operations and maintenance personnel, troubleshooting hardware and software problems, and providing sales support for additional units. Developed a customer reporting tool implemented throughout the customer service organization resulting in a 20% increase in customer satisfaction.

Created detailed, custom financial strategies for high net worth clients, focused primarily on tax management and estate planning.Created a seminar marketing program to reach physicians and other medical professionals, resulting in award-level sales and contributing to the highest revenue year in company history.Selected to manage an existing client base of over 200 medical professionals throughout the southeast.Provided pro-bono budget and credit counseling to low income families based on a referral network of churches and para-church ministries

Promoted through the ranks from customer service representative to team leader to senior manager at the 5th largest truckload carrier in the United States, specializing in over-the-road truckload shipments for many major retailers, manufacturers, and consumer products companies. Based on the technological innovation managed, M.S. Carriers was successfully acquired by Swift Transportation in 2001.Key AccomplishmentsRe-designed the load planning optimization model for over 4,000 power units at M.S. Carriers, allowing for a 30% reduction in Load Planner personnel and a savings of over $2MM per year through the reduction of empty miles.Designed an auto-assignment process to eliminated non-value added functions in the load planner role, allowing greater focus on driver and customer satisfaction.

Key AccomplishmentsIncreased on-time pick-up and delivery from 95% to 99% for J.I.T. customers, including FedEx, General Motors, Chrysler, Mazda, Nissan, and Sears Logistics.Participated with Dell Computer and the FBI to establish industry best-practices for transportation of high-value shipmentsLed the ISO9001 certification effort for process definition and data integrityResponsibilitiesLed a team of 8 front-line supervisors responsible for over 30 customer service, dispatch, and billing personnel in a 24x7 operations environmentResponsible for over $100MM in direct P&L responsibility

Bachelor Of Science, Organization Management

Education record