Steve Bervanakis Email & Phone Number

Melbourne, Australia

• Responsibilities:
• Supervised team providing professional customer service with defined procedures and quality standards, delivering Level 1 & 2 technical support via multiple channels to 800+ users in Australia and New Zealand.
• Identified, triaged, prioritized, and responded to issues following service desk protocols and within technical expertise using ServiceNow ITSM ticketing system.
• Managed incident, problem, asset, and change management requests for applications, software, hardware, and network systems, adhering to ITIL processes.Achievements:
• Implemented procedures that improved response times through efficient triaging and prioritization methods.
• Successfully streamlined procurement processes, reducing IT device acquisition time while optimizing software licensing costs.

Melbourne Airport, Australia

• Responsibilities:
• Developed client relationships with a strong customer focus to foster ongoing business opportunities.
• Implemented policies, procedures, and systems to optimize operational efficiency and outcomes.
• Managed administrative and office support activities to ensure smooth daily operations.Achievements:
• Implemented customer service strategies that improved client retention.
• Developed and implemented policies and procedures that reduced operational costs

Melbourne, Australia

• Responsibilities:
• Managed business and administration/financial duties, including bookkeeping and marketing functions.
• Provided IT services to small businesses, ensuring high customer satisfaction standards were maintained or exceeded.
• Presented expert advice on merchandise selection, including computer systems, software, peripherals, parts, recovery plans, upgrades, repairs, training, and technical services.Achievements:
• Achieved an increased customer satisfaction rate through diligent IT service delivery and support.
• Increased sales through effective merchandising strategies and personalized customer recommendations.

Australia

• > Data Storage Administrator:
• Management of mainframe storage devices to ensure sufficient space availability
• Implemented backup procedures in a production and disaster recovery environment; provide recovery
• Developed and maintained operational measurements and reporting for capacity planning
• Implemented and administered computer operation automation, reviewed current processes and determined efficient ways of performing tasks, automated these tasks within the operations area
• Provided pro-active evaluation & presentation of technologies that aligned with business strategy needs> Operations Support Analyst: