• Managed the on-premises, Azure, and O365 Infrastructure to successfully build and sustain the network, servers, SAN, Backup System, VM, IP phone system, E-Mail, Audio-Visual, Anti-Virus, and all other IT infrastructure devices/systems.• Led multiple IT Infrastructure Projects, including interviewing vendors, managing consultants, cost analysis, pricing negotiation, project implementation, and oversight.• Built Security Access replacement/upgrade.• Firewall replacement from Cisco to Fortinet.• Migrated end-users from a Windows 7 VDI environment to a Windows 10 desktop environment.• Replaced ISP Services to a more cost-effective plan.• Replacement of VBlock 300 to VxRail.• Upgraded an AVAYA call center phone system from r9 to r11.• Wireless addition to distribution and warehouse.• Managed Web-World at annual company national event supporting ~5,000 independent jewelers.• Managed a team of 10 staff during the event. • Managed/Coordinated venue staff, logistics, and outside vendors to ensure all IT needs were met during the event. • Locked down laptops using GPO’s to allow the laptops to perform as a Kiosk for the event attendees.• Ensured the attendees had an enjoyable experience while at Web-World. • Researched and collaborated with business partners to optimize our infrastructure for efficiency. • Provided Tier 1, 2, and 3rd level end-user support to include Windows 7, 8.1 and 10, Office 2016, Office 365, desktops, printers, phones, and various other user devices/systems.• Managed Active Directory and Group Policies.• Maintained and managed Symantec Anti-Virus Endpoints.• Provided Audio/Visual support for company museum and remote retreat facility.• Worked to remediate a companywide ransomware attack.• Responsible for maintaining an in-house computer system that facilitated the distribution of product, from pick to ship. • Responsible for ensuring quarterly vulnerability security updates were applied to all servers.

• Established and maintained vendor relationships ensuring ONCOR's technical needs were cost-effective.• Collaborated with Network, Security, and other system architects to provide cost-effective solutions to the environment.• Provided technical evidence to meet NERC CIP requirements.• Managed and administered an Enterprise domain in the ONCOR network.• Responsible for the overall system administration on Dell and IBM servers at 2 datacenters.• Responsible for the day-to-day desktop functionality at two Dispatch Operation centers. • Responsible for the configuration and deployment of Windows 2003 and 2008 servers.• Responsible for two 12 desktop training / multi-media rooms.• Trained new entry-level personnel on server and desktop administration.• Ensured that all Windows-based systems were kept up-to-date with Microsoft patching using Shavlik.• Ensured changes were accurately documented in Remedy Change Management.• Administered a wireless access point to the internet for visitors at two data centers.Led on the following projects:• Upgrading of new server hardware to Dell M1000e Blade Enclosures and m520 and m620 blades and Dell Compellent Storage systems. Actively participated in this project alongside Dell Engineers to ensure the new hardware's installation and configuration.• Responsible for the decommissioning of server hardware, ensuring proper change management and correctness of AD.• Responsible for implementing a 3GB desktop application on over 2000 corporate systems at over 50 sites, the project finished ahead of schedule and under budget.• Improved system security by migrating the entire domain from Symantec Anti-Virus 10 to Symantec EndPoint 12.1.• Built out two completely new computer rooms, including network, power, A/C, and shelving.

• Assigned to perform system administration work on contract from Capgemini to ONCOR for the Smart Grid Project.• Attended meetings and provided valued input to the customer on Server systems' setup and configuration.• Ensured proper Change Management documentation.• Provided ONCOR senior management with daily status reports of on-going issues.• Ensured systems met within established corporate anti-virus, backup and OS patch standards.

• Performed system administration on Compaq and IBM servers.• Provided HA (24/7) system support, including various stand-alone, virtual and clustered systems. • Provided system support to application maintenance and application development teams. • Responsible for implementing disaster recovery (DR) exercises.• Responsible for the configuration and deployment of Windows 2003 servers.• Responsible for the decommissioning of off-lease servers.• Ensured necessary backup, monitoring, anti-virus & system configuration was completed prior to it going into production.• Ensured changes were correctly documented in Remedy Change Management.• Coordinated with the project team to implement various changes to our environment.

• Desktop Team Lead for a staff of four.• Executive technical support for CEO and all Senior Executives of Fortune 500 company.• Recommended and implemented printing solution saving the company over $30,000 a quarter. • Project technical client support for migration from a Windows 2000 environment to Windows XP.• Technical lead overseeing migration of 200-client move, which included all Senior Executives.• Maintained 1-hour response times & complete resolution within 4 hours in a demanding high-stress Energy Trade Floor.• Implemented and maintained disaster recovery hardware/software for key Traders.• Implemented urgent new application patches released from third party vendors.

• Participated in developing, testing, and implementing several customized IS projects to enhance Southwest's operational efficiency.• Project Lead on company inventory of each Pilot Base computing systems, upgraded hardware on existing systems, or replaced were cost-effective to new corporate desktop standards.• Coordinated with various departments within the company and the FAA in gathering information for reports concerning operational, personnel, and passenger issues.• Managed Southwest Airlines Intern Program for Flight Operations, including recruitment, interviews & daily assignments.

Active DutyHonorable discharge, military service obligation completed.