Managing Director
Current Responsible for the smooth running of the Operations of the outlet in terms of optimum productivity, ensuring revenue targets are achieved, staffing, sales, cost control, quality control, morale of the company, administration, health & safety, overlooking duty rota and training Understanding and communicating the company’s mission and objectives Providing the direction, leadership and communication necessary to achieve sales results and operating plan goals for the store Ensuring the store Shift Managers provide the same to the store team members Achieving store quantitative objectives including Sales, labor COGS, shrinkage and expense management Addressing all shift issues, concerns and needs Responsible for maintaining operational excellence Ensuring for the ultimate in store customer service experiences and impressions; Maintaining excellent customer service metrics Ensuring stores have adequate shift coverage at all times, while adhering to scheduling and labor guidelines Managing all functions including recruitment and training and ensuring good quality of store staff is hired Train store management teams to successfully handle service issues and intervening when necessary Motivating and guiding team members on providing customers with product suggestions and information Adhering to all franchise policies and procedures Maintaining impeccable standards concerning store maintenance, housekeeping and supplies Regulating the ordering of supplies in a timely and cost effective manner. Communicating clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the store Following all food safety, cash handling and operations procedures and policies and ensure that store team members are in compliance.
