Steve's Repair LLCHandyman services available including, but not limited to, appliance repair, small fixer upper projects, painting, miscellaneous repairs, etc. I have over 25 years of experience with appliance repair, home repairs for self, family, friends and 5 years in the construction business. I am organized and have a great attention to detail, self motivated. Professional and customer service oriented.

Offer knowledge to guests and team members with parts needed to repair their home productsIncrease sales by offering related products to original purchase Inform guests of sales and promotions in the storeLead/coach team members on salesDeliver top customer service to guestsHandle monetary functions of the storePerform opening and closing duties Receive deliveries and merchandise product Assemble products for display Perform cycle countsAssist Store Manager with Store operations

•Effectively responding to customer issues and ensuring customer satisfaction by fixing their issues correctly in order to eliminate recalls, and the ability to multitask and problem solve quickly. •Explaining the repair to customers and offering value added products and services while repairing products. conducting quality checks after the repair. •Managing truck stock, depositing of revenue, using appropriate PPE equipment, caring for company assets, cross training associates and new hires.

•Effectively responding to customer issues and ensuring customer satisfaction by fixing their issues correctly in order to eliminate recalls •Ability to multitask and problem solve quickly•Explaining the repair to customers and offering value added products and services while repairing products. conducting quality checks after the repair.•Managing truck stock, depositing of revenue, using appropriate PPE equipment, caring for company assets, cross training associates and new hires

•Managing and routing customer workload.•Managing office staff•Responsible for payroll, paying franchise fees, part orders and inventory•Clientele with high end appliances and demanding timeframes. most of the clientele included large rental properties and condominiums. Technician responsibilities included installing and repairing appliances

•Preformed ISO audits, truck inspections. •Assisting Tech Manager with issues and workload, sending assets back for calibration and logging in database.•Effectively responding to customer issues and ensuring customer satisfaction.•Temporary acting Tech Manager for 5 months until the decision was made to utilize existing tech managers due to the number of technicians in the district. While acting Tech Manager responsibilities included handling staff issues, truck stock, wrote district newsletters, assisted the routing during beginning phases of centralized routing, attended tech manager meeting, held ready meetings with technicians, interviewed for technician openings, trained technicians and handled customer issues.

•Managing a family owned business in the beginning phase to help market to the community and encompass creativity to the business. •Managing office staff, trainers and special events; such as, gym meets, sleepovers, daycare and parties.

•Supervising laborers, managing project timelines, ensuring safety requirements were followed, reading blueprints, building forms and concrete work.