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In a short space of time, I was identified as a key contributor to the company’s vision and its success to date, with excellent potential to join the leadership team. Promoted to Sales Operations Manager, this role undertakes ownership, accountability and control of the following key functions, responsibilities and Services;•Customer Care•Customer Service and satisfaction•Training and development for the team managers & Leaders•Call Quality & improvement•Key performance monitoring, measuring & reporting•Business intelligence and key financial data provision•Real time data and revenue analytics, forecasting and reporting•Financial responsibility for HR driven requirementsMajor Accolades, achievements and awards•Recognised & rewarded for consistently exceeding the sales & revenue targets•Voted Manager of the year for the Northern region•Qualified and certified thorough the CII IF5 programme•Recognised as a major contributor to succession planning within the organization

As a junior member of the leadership team, this role undertakes ownership, accountability and control of a number of key areas in the team structure. I was responsible for a team of 12, their training & development requirements, their individual development plans, their HR records, provisions and upwards reporting of the team’s status. I was also charged with leading the health & safety programme, the quality improvement initiative drives, as well as the regular performance monitoring & financial statistic reporting to the management team. Major Accolades, achievements and awards•An instrumental part and leader in the key programme to drive and deliver the ‘paperless’ environment project for one of Xerox’s top clients•Voted and awarded ‘Team of the Year’ for the Northern Region of the UK in Xerox’s mass structure and organization •Recognised as a future & potential Senior Manager in the organization and selected for the highly accredited XGS Managerial programme•Selected and trained in Lean SixSigma process and delivery - Greenbelt

As a Sales Advisor, one of the main challenges was to be the front line, or the face of the company to the customer base. The role involved multiple functionality and requirements focusing on sales, customer care and service recovery. In addition, a strong requirement was also to work on the internal customer base to ensure that the external customer’s needs and requirements were not just met, but exceeded whenever possible.

The role of the train driver covered and encapsulated a number of key areas. A heavy focus on the technical knowledge required to operate a variance of fleet engines, as well a huge focus on the health and safety aspect.