Steve Feira Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Program Manager at Truist Bank supporting Digital Banking initiatives in DCXM.

Charlotte, North Carolina, United States

Leader on the Strategy, Digital, and Innovation (SDI) team, managing projects in Digital Operations and Risk Management and directing the Anti-Competitive Behavior, Conduct, and Reputation Risk programs.• Migrated 200 positions from non-core to core market locations, achieving $3MM in cost savings from office space closures. • Successfully passed all applicable Risk Management reviews while leading Anti-Competitive Behavior, Conduct, and Reputation Risk Programs through all RCSA… Show more Leader on the Strategy, Digital, and Innovation (SDI) team, managing projects in Digital Operations and Risk Management and directing the Anti-Competitive Behavior, Conduct, and Reputation Risk programs.• Migrated 200 positions from non-core to core market locations, achieving $3MM in cost savings from office space closures. • Successfully passed all applicable Risk Management reviews while leading Anti-Competitive Behavior, Conduct, and Reputation Risk Programs through all RCSA activities. • Received regulatory approval for three separate workstreams over the course of two years to complete Consent Order risk transformation activities.• Standardized organizational change management processes, decreasing average project length for change transitions from 12 weeks to eight weeks. Show less

Charlotte, North Carolina Area

Strategically guided workplace location strategy while leading the Digital Banking business operations strategy team.• Created a site consolidation strategy to reduce costs, shrink the organization’s footprint, and expand capacity in desired markets, ultimately closing two call center sites, resulting in a $10MM one-time savings and $5MM in annual savings. • Decreased office space needs by 25% by shifting 1,000 employees to a flexible office seating approach and closing two… Show more Strategically guided workplace location strategy while leading the Digital Banking business operations strategy team.• Created a site consolidation strategy to reduce costs, shrink the organization’s footprint, and expand capacity in desired markets, ultimately closing two call center sites, resulting in a $10MM one-time savings and $5MM in annual savings. • Decreased office space needs by 25% by shifting 1,000 employees to a flexible office seating approach and closing two office locations, resulting in $2MM in annual savings.• Slashed product development timeframes by 30% by re-aligning 300 employees to new teams and functions. • Improved customer service by implementing a Complaints Management program, ensuring that customers who initiated a complaint received a formal case acknowledgment within 24 hours and resolution within 72 hours. Show less

Charlotte, North Carolina, United States

Managed a team overseeing business strategy and execution for the digital and mobile banking platforms, developing business strategies for digital platform standards, digital authentication, and browser management.• Converted six million digital banking customers and one million mobile banking customers from Wachovia to Wells Fargo over a 3-year period post-merger with minimal customer impact and no disruption in service.• Spearheaded the strategy to develop a new single digital… Show more Managed a team overseeing business strategy and execution for the digital and mobile banking platforms, developing business strategies for digital platform standards, digital authentication, and browser management.• Converted six million digital banking customers and one million mobile banking customers from Wachovia to Wells Fargo over a 3-year period post-merger with minimal customer impact and no disruption in service.• Spearheaded the strategy to develop a new single digital banking platform that was available across all device types, eliminating the need for a third-party vendor mobile banking application and saving $3MM annually. Show less

Charlotte, North Carolina, United States

Led a team overseeing product management and application support for mobile banking, digital banking, and digital payment platforms servicing six million customers.• Launched Wachovia’s first mobile banking application, growing use to one million users within two years.• Drove digital banking adoption by rolling out a new version of the digital banking platform and introducing a marketing strategy combined with small financial incentives, growing the digital banking user base by… Show more Led a team overseeing product management and application support for mobile banking, digital banking, and digital payment platforms servicing six million customers.• Launched Wachovia’s first mobile banking application, growing use to one million users within two years.• Drove digital banking adoption by rolling out a new version of the digital banking platform and introducing a marketing strategy combined with small financial incentives, growing the digital banking user base by a million active customers with a 30%+ increase in online bill pay and online statement adoption. Show less

Charlotte, Nc

Directed a 15-person project management team focused on brokerage systems integration.

Greater Boston Area

Business strategy and technology systems implementation consultant at clients including Fleet Bank, Barclays, US Bank, GE Capital, and John Hancock.