Data-driven management consultant to Fortune 100 health care clients, using call center operational data and metrics.Process Engineer accountable to create a repeatedly reliable process to report findings and make actionable recommendations to reduce ongoing administrative costs, while increasing quality of customer interactions.Principal responsible for executive reporting, delivering insights, developing action items and ensuring improvements.Reduced ongoing administration operations by $500,000 for 1 client within 3 months.Support potential clients through analysis of delivery, customer service operation and IT infrastructure.

Business Group Leadership Team: coordinated multi-client teams with multi-service offerings to ensure consistent and efficient delivery of Health, Welfare and Retirement benefits administration. Partnered with Account Executive to create goals for and conducted quarterly stewardship meetings to measure satisfaction and goal reporting.Oversight accountability for compliance activities, audit support and government reporting.Managed and led Benefits Services Managers to ensure high quality delivery across multiple clients and industries.Responsible for predicting, identifying and communicating risks related to plan design and operational efficiency. Consulted client, client team and client prospects on legislative issues, best practice methodology, and delivery options.

Client Relationship Manager:Coordinated monthly system releases, tracked P&L and future goals. Implemented web application enabling participants to maintain personal data, request statements, model estimates and process enrollment for Health and Welfare administration effectively.Developed Access Database reporting tool for creating ad hoc participant benefit statements. Consulted with client on legislative updates and process improvements for administration. Consultant to CitiStreet TBOParticipated in requirements gathering that bridged knowledge gaps between data personnel, administration, and software calculation sub-teams. Managed creation of calculation spreadsheets for 46 pension formulas. Led client acceptance testing and feedback.Outsourcing/Third Party Vendor SearchSolicited, compiled and evaluated vendor capabilities for outsourcing Health, Welfare and Retirement administration.

Senior consultant for largest client in delivery group – drove plan design requirement discussions, change management activities and implementation for Health, Welfare and Retirement benefit changes. Managed and developed Benefit Services Managers on benefits delivery, data integration and operational efficiency. Drove client team to become profitable faster than original expectationsOversight responsibility for moving 40% of ongoing work offshore to maximize cost savings.Sponsored firm-wide initiative to reduce ongoing costs by $2M through Six Sigma project to overhaul death process. Delivered management reports in quarterly operational reviews, highlighting correlations between customer satisfaction and operation metrics. Created business case presentations to highlight opportunities and influence change.