Steve Fletcher Email & Phone Number

Greater Detroit Area

The Global Customs and Tax IT Application Support Manager provides management and guidance on technical, process and product aspects of the project. The role spans engagement with project teams during all phases of the project with an emphasis on the design, coding and test areas. The ASM provides guidance on software development projects as well as commercial off the shelf configuration and deployment projects. The ASM has strong knowledge of a given technology domain and is able to assist in estimation, design, technical issue resolution as well as overall delivery of complex, large scale solutions.Major Duties/Responsibilities1. Created, staffed, and led the training and knowledge transfer of the application support team to insource a significant portion of ongoing operational support from an outside supplier. Insourcing saved over $1 million per year. 2. Provides day to day technical management and process guidance on development activities associated with large-scale, complex development/deployment projects.3. Conducts technical deep-dives on software designs, code, and test artifacts. Provides support to project teams with improvements to development/deployment work products4. Aligns with Architects and Software engineers in evaluating the feasibility of solutions proposed and acts as a bridge for software developers5. Responsible to handle all L3 Production Incidents6. Single point of contact for Business, Enterprise Command Center (ECC) and GM IT Ops during SEV 1 (P1/P2) incidents that require Innovation Team Support and communication to business7. Ensures integration of all key project stakeholders including Architecture, Project Management, Estimation, and Software Engineering. 8. Determines the technical skill set needs and staffing plans based on project pipeline. Develops training plans and implements development plans per the pipeline.

Warren, Michigan

Member of the Data Center Transformation team, responsible for migrating over 900 applications from externally hosted sites to GM owned and operated data centers.The position manages the application-related tasks for a deployment wave of 15-20 applications at a time that migrate between data centers and may undergo transformation during the migration process. The role has accountability of the wave during all phases of the migration process. The project manager is expected to follow GM's standard methodologies and processes, along with the processes specific to the DCT Program. The role requires the elicitation of risks and issues with assigned projects which will enable leadership visibility to help resolve issues. The project manager is required to provide guidance to Associate Project Managers.Major Duties/Responsibilities1. Work with application teams to develop migration approach, architecture and design, and plan2. Track, manage and monitor adherence to plan and ensure that migrations are completed on time3. Conducts all project management tasks to ensure schedule, cost, and quality goals are met4. Identify, triage and work with support providers to identify solutions to technical obstacles5. Act as technical liaison with and between the application teams, migration technical team, infrastructure/operations teams and architecture teams to technically enable migrations.6. Leverage business, management and technical skills to develop and drive comprehensive, multi-faceted and balanced solutions.7. Communicates project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner8. Collaborates with cross-functional teams including architects, software engineers, developers and technical leads to ensure timely delivery of project9. Adheres to change management processes during the project lifecycle.10. Ensures compliance with project deliverables, and project financial accounting.

Founded FBS in 2002 to provide information technology solutions to small to mid-sized businesses. We specialize in consulting with manufacturers to help them select and implement ERP solutions.Experience includes:Operations & General ManagementAutomotiveTeam Building & LeadershipProcess ImprovementERP / CRM InitiativesIT infrastructures (LAN/WAN)Business Analysis & StrategyManufacturingSYSPRO Enterprise Software (ERP)Made2Manage (ERP)ACT! CRMMicrosoft Windows Server and SQL Server AdministrationFinancial SystemsProject ManagementP&L and Cash Management

Instructor with the business department of UoP. Currently teaching business courses in the online environment.

Co-founder and VP of JMA Solutions Corp. We offer SYSPRO Enterprise Software solutions to small to mid-sized manufacturers in Michigan.

Managed a $250 million per year portfolio of business involving applications and other IT services that were provided to General Motors.

Mba, Technology Management

Bs, Computer Information Systems/Business Administration