Steve Fox work email
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Steve Fox personal email
Over the course of the last four decades, I've dedicated my career to the dynamic world of Information Technology. Throughout this extensive journey, I've held various roles encompassing IT management, IT support, team leadership, security, project management, and infrastructure implementation.One of the most rewarding phases of my career spanned a decade at the Brotherhood of St. Laurence, a prominent not-for-profit organization based in Melbourne. During my tenure, I led a transformative endeavor to rebuild and revamp the entire IT infrastructure from the ground up. This monumental task covered 26 sites, 50 shops, and 3 major multi-story facilities. I enjoyed the autonomy of being the architect of various layers of infrastructure and seamlessly weaving them together to ensure sustainability. This comprehensive overhaul included establishing a new IT support team, instituting governance and policies, enhancing security systems, implementing wireless networks, cabling, setting up a hybrid cloud environment to replace existing on premiss servers, sourcing and deploying new desktops and printers, phones, major software systems and policies. The entire experience was a thrilling journey that could be summed up as 'strategic'.My career has been marked by the successful management of multiple concurrent projects. I thrive on crafting strategies and practical solutions to complex challenges and then seeing them through to fruition. While there's nothing left to prove in my field, I remain deeply passionate about continuous learning, management, and security.I have completed the Graduate Diploma in IT management and am now looking towards a Graduate Diploma in statistics, after this; Cybersecurity. However, I believe that my true strength lies in analytical thinking, strategic planning and effective people management.In retrospection, I find immense satisfaction in bringing order to chaos, not only in my professional life but also in my personal pursuits. In my free time, I've ventured into creative outlets, authoring a science fiction novel and painting regularly. I dabble in playing the guitar, though my son is the true musician in the family.On Sundays, you can find me on the tennis court, religiously dedicated to the game. I relish the occasional bush-walk to reconnect with nature and engage in home renovation projects when the opportunity arises. My coin collection continues to grow. Looking ahead, my long-term aspiration is to learn the art of sailing a yacht and potentially live that seafaring lifestyle in retirement.
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Operations ManagerKinetic It Oct 2021 - PresentAustraliaManaging a team of 16 based in NSW and Canberra. Day to day support/management duties.
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Customer Service ManagerTafe Nsw Jun 2018 - Mar 2021Australiao Introduced formal management practice that resulted in reduced personal conflicts . Established behavioral boundaries, managed disputes and set expectations that resulted in a working team environment.o Led the team to achieve results that have included a decrease in outstanding debt from $200k to $60k and secret shopper ratings of customer service at a score of 90. -
It ManagerNational Gallery Of Australia Jun 2017 - Jun 2018Australiao Quickly understood a complex and non-functioning SAN, optimized storage and backup for the SAN resulting in its usefulness being restored.o Phone system, PC’s and security were failing and problematic, stabilized this and put projects in place to address future risk.o Due to Government mandate all ISDN lines for the organization were to be cut-over to fiber. This would result in loss of internet and phone systems. Helped with stabilizing the project and payment for same. o 6… Show more o Quickly understood a complex and non-functioning SAN, optimized storage and backup for the SAN resulting in its usefulness being restored.o Phone system, PC’s and security were failing and problematic, stabilized this and put projects in place to address future risk.o Due to Government mandate all ISDN lines for the organization were to be cut-over to fiber. This would result in loss of internet and phone systems. Helped with stabilizing the project and payment for same. o 6 months of outstanding bills were resulting in litigation to the organization. Meticulously went through this backlog, paid the outstanding bills, put systems of payment in place and reconciled future payments, saved the organization from being sued.o Restored morale and established expectations to improve customer satisfaction and team pride in their work.o Contractors’ were being paid large amounts of money with no oversight or accountability. Created accountability for these projects and rationalization spending to obtain results. Show less -
It Infrastructure ManagerAustralian War Memorial Aug 2016 - Jan 2017Australiao After only 6 Months, successfully completed 4 major IT projects that had been outstanding for two years. This resulted in a virtual phone system upgrade, Cherwell problem tracking software upgrade, printer fleet replacement and Share-point storage issues being resolved. -
Incident ManagerDatacom Jan 2016 - Aug 2016Australiao Reduced incident response time from 4 hours to 30 minutes for Transport NSW by suggesting new and improved ways of addressing existing problems while managing all major incidents to agreed SLA time frames. -
It ManagerVerto (Australia) Jun 2015 - Dec 2015Australiao In 4 months, improved user acceptance rating of IT Department from 34% to 98%o Restored morale to IT Teamo Slashed costs to phone systems and saved $20k from consolidating billingo Designed Disaster Recover system on a shoestring budget of $8ko Slashed cost of site refit from $20k to $3k using the existing infrastructure -
It ConsultantWestfund Health Insurance Jan 2012 - Jun 2015Australiao Future direction was lacking in the organization and they were finding it hard to be adaptable in a changing technology environment. Set the priorities for change and suggested improvements to their present functions that resulted in a more innovative approach to business.o Managed the service desk and improved delivery through functional improvements. -
Team Manager (Executive Officer Level 1)Australian Bureau Of Statistics Jan 2011 - Sep 2012Australiao Cost of computer replacement was excessive. Introduced a PC leasing template that resulted in increased cash flow and efficiencies of $300k.o Spending on IT infrastructure was not understood by management. Introduced a reporting procedure that allowed clear visibility of expenditure and allowed for improved future planning. -
It ManagerBrotherhood Of St Laurence Jan 2000 - Dec 2010Australiao No IT Service Desk team existed for the support of 800 users. The entire technical infrastructure and commu8nication for 26 remote sites, 50 shops, childcare centers, factories, library and 30 employment centers did not function resulting in weeks without service. I developed the solutions and managed projects to replace every aspect of the infrastructure and communication network over 5-year time period. When undertaking the numerous core infrastructure projects, I achieved substantial… Show more o No IT Service Desk team existed for the support of 800 users. The entire technical infrastructure and commu8nication for 26 remote sites, 50 shops, childcare centers, factories, library and 30 employment centers did not function resulting in weeks without service. I developed the solutions and managed projects to replace every aspect of the infrastructure and communication network over 5-year time period. When undertaking the numerous core infrastructure projects, I achieved substantial savings in all negotiations estimated in excess of $300k+. I concurrently employed and mentored the IT team of 7 people into a high-performance team while establishing procedures, policy, high availability, security, redundancy DR and more. This resulted in a robust, scalable and working state of the art infrastructure for the organization Show less
Steve Fox Skills
Steve Fox Education Details
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Not Completed -
Team Building -
Donvale High School
Frequently Asked Questions about Steve Fox
What company does Steve Fox work for?
Steve Fox works for Kinetic It
What is Steve Fox's role at the current company?
Steve Fox's current role is IT Manager.
What is Steve Fox's email address?
Steve Fox's email address is ne****@****.com.au
What schools did Steve Fox attend?
Steve Fox attended Charles Sturt University, University Of Western Sydney, University Of Melbourne - Melbourne Business School, Donvale High School.
What are some of Steve Fox's interests?
Steve Fox has interest in Social Services, Children, Civil Rights And Social Action, Home Made Pizza And A Good Movie, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Play Music, Arts And Culture.
What skills is Steve Fox known for?
Steve Fox has skills like It Management, Microsoft Exchange, Networking, Servers, Project Management, Data Center, Technical Support, Network Administration, Management, Troubleshooting, Team Leadership, Change Management.
Who are Steve Fox's colleagues?
Steve Fox's colleagues are Dave Miller, Daniel S., Gary Li, Tim Twomey, Joshua Pereira, Riley Richardson, Gary Quinton.
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