Steve Glaser Email & Phone Number

Louisville, Ky, Us

Louisville Ky

Louisville, Kentucky Area

Workforce Software Consulting Practices: - 8/2018 to PresentWorkForce Software (Time & Attendance / Advance Scheduler)• Certifications o Level 1 WorkForce Time - Configuration Specialist o Level 1 Advanced Scheduler - Functional Implementation o Level 1 Advanced Scheduler - Configuration Specialist o AS Level 2 - Configuration Specialist: Partner Certification• Implementation Consultant – Supported during UAT and Post-Go-Live stages• Implemented - WorkForce Advance Scheduler UKG - Kronos Dimensions• Completed Kronos Workforce Dimensions consultant path training up to and through successful completion of Kronos Workforce Dimensions' Validation LabUKG - Ultimate Workforce Management (WFM) • Completed Training and provided post implementation support. Taleo Remote System Administration and Consulting: - 10/2014 to Present • Recruiting module: configuration, design, and ongoing troubleshooting• Onboarding module: configuration, design, and ongoing troubleshooting• Performance module: configuration, design, and ongoing troubleshooting• Taleo Connect Client (TCC): 10 years designing, configuring, testing, and implementing imports and exports• Reporting: 10 years developing custom reports on the Oracle OBI platform

Kindred Healthcare, Louisville, Ky

•Operate with a high level of working knowledge of IS methodologies and processes, i.e. Project Life Cycle, System Development Life Cycle and IS Change Management process.•Gather, clarify, and translate business requirements into process flows, documentation, and conceptual design.•Serve as point of contact for Taleo Applicant Tracking System (ATS) implementation working with stakeholders and partners to identify and communicate key milestones throughout project life cycle. •Implement and configure Taleo Modules such as Recruiting, Career Sections, New Hire Onboarding, and Performance Management.•Develop test scenarios for Unit Testing and coordinates User Acceptance Testing.•Coordinate End User training via live WebEx as well as train new team members on Kindred's IS methodologies, systems, and processes.•Develop, configure and customize Taleo reporting utilizing SAP Business Objects and Oracle Business Intelligence reporting tools.•Responsible for the development of integrations using Taleo Connect Client (TCC).•Work with recruiting staff to provide sourcing functionality with multiple job sites such as TalentReach, CareerBuilder, LinkedIn, Indeed, Local Job Network, etc.•Monitor the group queue to ensure work requests are handled in a timely manner. Independently resolves problems/questions that arise and consults with team members on difficult issues.•Responsible for leading the HR/Payroll/Benefits/Recruiting User Review Group (URG) meetings on a bi-weekly basis to approve and prioritize projects for the Project Management Office (PMO).

Kindred Healthcare, Louisville, Ky

•Responsible for the design, development, and other assigned tasks that contributed to the success of the development team.•Analyzed, wrote specifications, developed test scenarios for Unit Testing and coordinated User Acceptance Testing for small to medium projects.•Developed end user support documents and training materials.•Troubleshot, resolved and documented customer requests and questions specifically regarding all Taleo Modules and TalentReach (AIRS).•Interfaced with user support groups, and vendors.

Ajilon Consulting Contracting @ Kindred Healthcare, Louisville, Ky

•Troubleshot, resolved and documented customer requests and questions regarding Taleo, TalentReach (AIRS), and Kronos applications and hardware utilizing HP OpenView. •Monitored the group queue to ensure work requests are handled in a timely manner. •Independently resolved problems/questions that arose and consulted with senior team members, development or technical staff on complex issues.•Assisted senior department team members in identifying frequently encountered issues and developing resolutions. •Continuously monitors department processes and recommends to management new and innovative ideas for improvement.

Ajilon Consulting Contracting @ Kindred Healthcare, Louisville, Ky

Focusing on RX-Link Web application and hardware.•Troubleshot, resolved and documented customer requests and questions regarding RX-Link Web and Protouch applications and hardware utilizing HP OpenView. •Monitored the group queue to ensure work requests are handled in a timely manner. •Independently resolved problems/questions that arose and consulted with senior team members, development or technical staff on complex issues.•Assisted senior department team members in identifying frequently encountered issues and developing resolutions. •Continuously monitors department processes and recommends to management new and innovative ideas for improvement.

Charter Communications, Louisville, Ky

•Served business commercial customers by providing product and technical service information relating to high-speed Internet access, commercial video and other new commercial product lines in an inbound call center environment. •Responded to customer inquiries regarding commercial products and services.•Provided technical troubleshooting for commercial cable modems, routers, fiber, video, and other commercial broadband products and services.•Provided technical troubleshooting and consultation on email, web, DNS services, LAN, WAN and VPN configurations for commercial customers.•Coordinated with field and local engineering staff in identifying root cause of technical issues for both the customer's premise as well as Charter equipment.•Created and escalated individual and system outage trouble tickets for both the customer and the field.•Responsible for maintaining customer accounts with regard to billing, customer information, payment and service. •Responsible for meeting metrics as outlined by the management staff.

Charter Communications, Louisville, Ky

•Responsible for troubleshooting Charter’s Home Networking and High Speed Security Suite of products.•Analyzed, diagnosed, troubleshot and resolves end-user issues via phone support. •Accountable for adhering to and meeting department’s service metrics.•Selected for special project activities which include: -Assisted with testing and documenting the Charter Home Networking Products, which included -Ambit, Netgear, and InstaLAN. -Assisted with testing and documenting new software versions for the Charter High Speed Security Suite provided by F-Secure. Assisted with the Charter High Speed Security Suite walkthrough presentation as a tool for acquiring new Charter High Speed Security Suite users. -Created internal troubleshooting documentation for the Web DVR service, Customer Education information for Charter.com and VAS procedures for KMS. -Designed graphs and charts for the VAS Year and Review utilizing MS Excel and MS publisher. •Selected to coach and instruct department new hires and current VAS Techs with various troubleshooting procedures to improve their Average Handle Time, Sales and Quality Assurance. •Responsible for disseminating incomplete installs utilizing MS Excel to submit coaching opportunities to Technical Operations-Field Ops.

Charter Communications, Louisville, Ky

•Responsible for providing product and service information relating to high speed Internet access and other new product lines.•Diagnosed general internet related problems and recommended solutions.•Maintained customer accounts for billing and sales.•Accountable for adhering to and meeting department’s service metrics.•Two time consecutive recipient of the Charter Champ award in the months of November and December of 2006