Steve Gorman Email and Phone Number

Leading 10 teams supporting the System of Record for 100M+ Credit Card Accounts and owning development and production support for the platform.

2015-2020: Team Lead supporting the US Card Recoveries business responsible for the feature delivery teams operating under the SAFe agile methodology building a new system of record in the cloud. 2014-2015: Integrated Tech Lead for the US Card Recoveries business providing technical leadership and guidance for a conversion of 8 million accounts to a new system of record as a result of an acquisition. 2012-2013: Application architect supporting a large integration effort for Capital One focusing on the future state of applications supporting the Card business. Provide project architecture support for the primary customer servicing application for Card.2007-2011: Platform delivery manager for enterprise case management application supporting key business functions such as Fraud & Disputes, internal corporate security and general correspondence. Led a team of 50+ associates and contractors supporting ~5000 agents.2006-2007: Application Team Lead providing technical and strategic direction to a team delivering a new application as part of a major core system replacement.2004-2005: System Architect providing technical direction to enterprise projects. Provided technical support for a middleware proof-of-concept that provided the direction for final implementation.2001-2003: Technical designer/developer for credit decisioning application supporting US Card. Worked with vendor to improve product performance and functionality.

Manager in IT consulting firm offering custom development and packaged solution implementations. Performed implementations of the Fair Isaac Capstone Decision Manager product at 2 credit card companies.

Managed custom development and packaged solution implementations for financial services customers. Performed multiple implementations of the Fair Isaac Capstone Decision Manager product at several financial institutions.

Performed custom system development and development team lead activities for a variety of clients in the financial services and consumer food product companies. Led a team that developed an investment research tracking system for an investment bank, developed a promotional tracking system for a consumer food company and helped develop the initial web site for a national performing arts center.