Steve Gorman Email & Phone Number

Cleveland, Tn, Us

Ormond Beach

Consulting services across product management, marketing and digital services.

Florida

Denver, Co

Accountable for commercial & residential services product management & development.Includes residential video, OTT services, voice and high speed internet. Business services includes best effort internet over coax, ethernet (fiber & coax), business line, DIA, hosted voice (fiber & coax), commercial video, SIP & PRI.

Greater Atlanta Area

Accountable for delivering multi-screen UX to iOS, Android, PC/MAC, Kindle as well as product management and development of Cox's MobileConnect service. In addition he was responsible for general management for the companies web presence. Management of Google Adwords contract, online advertising, website digital marketing, customer intelligence platform, mobile website, e-commerce & e-care platforms and support of wifi and home security launches. Website operations for both commercial & residential customers.• Built and launched B2B e-commerce customer ordering application to drive sales conversion, increase revenue, and enhance customer satisfaction for the $1B operation.• Introduced new version of MobileConnect App (iPad, iPhone, Kindle, Android) allowing users to access command and control functions of their services via smart devices.• Laid groundwork for customer intelligence platform to allow for gathering, storing and analyzing real-time customer information to accelerate customer experience improvement initiatives.• Spearheaded delivery of customer facing recommendation engine for set-top box.

Responsible for the online platforms for commercial & residential customers including sales & marketing content, commerce platforms, e-support and bringing the brand to life online. Recognized by Forrester for delivering largest increase in website satisfaction (+16 points) across 87 websites/13 industries.• Built high-performing team of 55 (infused with outside talent) to deliver project early and 10% under the $30M budget.• Delivered 56% improvement in online ordering – driving annual revenues to $25M.• Introduced a self-support strategy that cut $36M in annual customer care costs over plan.• Drove digital marketing efforts (SEO, SEM) to achieve an all-time connect record of 12K product attachments through the online channel in a single month.• Delivered the new domain – increasing reliability and availability from 81% to 99%. Architected customer experience model that allowed measurement of customer effort and enabled real-time site changes.• Called on to fill interim positions in addition to current role, delivering results in all – VP Sales (California, 3 months, VP Field Services, 8 months).

Greater Atlanta Area

Accountable for marketing acquisition of broadband customers as well as the product management function. Promoted to grow market share and profitability of residential broadband business, leverage online presence to fuel growth across phone, video, Internet, and wireless product lines, and establish market presence and drive adoption of advanced technical support solutions. Owned website operations for company. Managed team of 14 – with annual budget of $20M.• Orchestrated and delivered multi-tier marketing programs that drove acquisition and sales activity driving CPL down through more efficient channels.• Managed agency creative direction in concert with in-house branding teams.• Grew market penetration from 8% to industry leading 37%.• Introduced tiered Internet services—as first in industry—that increased bundled sell-in (customer segmentation) and accelerated market share in resistant customer segments.• Negotiated new vendor agreements that saved $10M in customer premises equipment costs.• Appointed as Online M&A lead in Travel Channel due diligence, contributing to successful acquisition.

Manager, Director then E.D.

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Bachelor Of Science Ba, Business Administration And Management, General

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Zeta Beta Tau President, 3 years.