Steve Gorman

Steve Gorman Email and Phone Number

Chief Marketing and Sales Officer @ i3 Broadband
Cleveland, TN, US
Steve Gorman's Location
Cleveland, Tennessee, United States, United States
Steve Gorman's Contact Details

Steve Gorman work email

Steve Gorman personal email

About Steve Gorman

Steve has a history of driving top-line growth by delivering compelling customer experiences. A visionary that can identify challenges, align key stakeholders, build strong teams and execute to drive profitability. A leader who knows that with humility, integrity, transparency and trust that you can inspire employees to bring their best everyday. -30+ Years of Diverse Experience in Corporate and Field Roles - Product Management, Marketing, Development, Sales, Field Service, Internet & e-Commerce. -12 Years Portal management - Commercial & Residential. -Management of Large P&Ls – Partnered in driving growth of broadband business at 3rd largest cable operator from $84M to $1.5B during tenure.-Building & Leading High Performance Teams – Ranging from 5-65+ in highly matrixed environments requiring deep cross-functional collaboration. -Exceeding Expectations – Designed and orchestrated complete overhaul of online customer experience. Recognized by Forrester Research for delivering largest increase in website (+16) satisfaction across 87 websites/13 industries.-Product Innovator – Launched new services across iPad, iPhone, Android, Kindle & Cable set-top. Led industry by introducing a multi-tier, targeted and segmented broadband offering.

Steve Gorman's Current Company Details
i3 Broadband

I3 Broadband

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Chief Marketing and Sales Officer
Cleveland, TN, US
Website:
i3broadband.com
Employees:
186
Steve Gorman Work Experience Details
  • I3 Broadband
    Chief Marketing And Sales Officer
    I3 Broadband
    Cleveland, Tn, Us
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  • I3 Broadband
    Chief Marketing & Sales Officer
    I3 Broadband Aug 2023 - Present
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  • Strechmedia Llc
    Principal
    Strechmedia Llc Feb 2015 - 2022
    Ormond Beach
    Consulting services across product management, marketing and digital services.
  • Vupulse
    Senior Advisor
    Vupulse Jan 2016 - 2018
    Florida
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  • Wow! Internet, Cable & Phone
    Vp Product Management & Development
    Wow! Internet, Cable & Phone May 2014 - May 2015
    Denver, Co
    Accountable for commercial & residential services product management & development.Includes residential video, OTT services, voice and high speed internet. Business services includes best effort internet over coax, ethernet (fiber & coax), business line, DIA, hosted voice (fiber & coax), commercial video, SIP & PRI.
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  • Cox Communications
    Vp & Corporate Officer, Converged Services & User Experience
    Cox Communications Dec 2007 - Dec 2012
    Greater Atlanta Area
    Accountable for delivering multi-screen UX to iOS, Android, PC/MAC, Kindle as well as product management and development of Cox's MobileConnect service. In addition he was responsible for general management for the companies web presence. Management of Google Adwords contract, online advertising, website digital marketing, customer intelligence platform, mobile website, e-commerce & e-care platforms and support of wifi and home security launches. Website operations for both commercial & residential customers.• Built and launched B2B e-commerce customer ordering application to drive sales conversion, increase revenue, and enhance customer satisfaction for the $1B operation.• Introduced new version of MobileConnect App (iPad, iPhone, Kindle, Android) allowing users to access command and control functions of their services via smart devices.• Laid groundwork for customer intelligence platform to allow for gathering, storing and analyzing real-time customer information to accelerate customer experience improvement initiatives.• Spearheaded delivery of customer facing recommendation engine for set-top box.
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  • Cox Communications
    Vp & Corporate Officer, Online Strategy & Interactive Media
    Cox Communications Dec 2007 - Mar 2011
    Responsible for the online platforms for commercial & residential customers including sales & marketing content, commerce platforms, e-support and bringing the brand to life online. Recognized by Forrester for delivering largest increase in website satisfaction (+16 points) across 87 websites/13 industries.• Built high-performing team of 55 (infused with outside talent) to deliver project early and 10% under the $30M budget.• Delivered 56% improvement in online ordering – driving annual revenues to $25M.• Introduced a self-support strategy that cut $36M in annual customer care costs over plan.• Drove digital marketing efforts (SEO, SEM) to achieve an all-time connect record of 12K product attachments through the online channel in a single month.• Delivered the new domain – increasing reliability and availability from 81% to 99%. Architected customer experience model that allowed measurement of customer effort and enabled real-time site changes.• Called on to fill interim positions in addition to current role, delivering results in all – VP Sales (California, 3 months, VP Field Services, 8 months).
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  • Cox Communications
    Vp & Corporate Officer, Marketing & Product Management, Broadband
    Cox Communications 2004 - 2007
    Greater Atlanta Area
    Accountable for marketing acquisition of broadband customers as well as the product management function. Promoted to grow market share and profitability of residential broadband business, leverage online presence to fuel growth across phone, video, Internet, and wireless product lines, and establish market presence and drive adoption of advanced technical support solutions. Owned website operations for company. Managed team of 14 – with annual budget of $20M.• Orchestrated and delivered multi-tier marketing programs that drove acquisition and sales activity driving CPL down through more efficient channels.• Managed agency creative direction in concert with in-house branding teams.• Grew market penetration from 8% to industry leading 37%.• Introduced tiered Internet services—as first in industry—that increased bundled sell-in (customer segmentation) and accelerated market share in resistant customer segments.• Negotiated new vendor agreements that saved $10M in customer premises equipment costs.• Appointed as Online M&A lead in Travel Channel due diligence, contributing to successful acquisition.
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  • Cox Communications
    Executive Director - Marketing & Product Management, Broadband
    Cox Communications 2000 - 2003
    Manager, Director then E.D.
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  • Mediaone Communications
    Director - Small Business Product Development
    Mediaone Communications 1997 - 1999
    Greater Atlanta Area
  • Bellsouth Corporation
    Senior Product Manager, Small Business Services
    Bellsouth Corporation 1995 - 1997
    Greater Atlanta Area
  • Hayes Corporation
    Senior Product Manager, Pc Modem Business Unit
    Hayes Corporation 1993 - 1995
    Greater Atlanta Area
  • Regina Corporation
    Product Line Manager
    Regina Corporation 1992 - 1993
    Greater Atlanta Area

Steve Gorman Education Details

Frequently Asked Questions about Steve Gorman

What company does Steve Gorman work for?

Steve Gorman works for I3 Broadband

What is Steve Gorman's role at the current company?

Steve Gorman's current role is Chief Marketing and Sales Officer.

What is Steve Gorman's email address?

Steve Gorman's email address is sg****@****ail.com

What is Steve Gorman's direct phone number?

Steve Gorman's direct phone number is +141593*****

What schools did Steve Gorman attend?

Steve Gorman attended Rider University, Rider University.

Who are Steve Gorman's colleagues?

Steve Gorman's colleagues are Kristi Wall, Theresa Bailey, Kurtis Bozarth, Clay Rebholz, Cody Westermann, Kandy Lomprez, Kenneth Gerecke.

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