Steve Grace Email & Phone Number

Nsw

My role assumes functional responsibility for overseeing the overall operations of Key Strategic Account Contracts Nationally.Developing and successfully executing strategic and tactical plans to ensure the delivery of the contract against the service level agreement and in line with annual budgets set by the business. Taking accountability and ownership of the contract to provide leadership, guidance and direction to account management resources, State Managers, State Operations… Show more My role assumes functional responsibility for overseeing the overall operations of Key Strategic Account Contracts Nationally.Developing and successfully executing strategic and tactical plans to ensure the delivery of the contract against the service level agreement and in line with annual budgets set by the business. Taking accountability and ownership of the contract to provide leadership, guidance and direction to account management resources, State Managers, State Operations Managers/CSMs and associated groups to ensure that they are able to perform their roles effectively and efficiently.Skills: Customer Engagement · Operations Management · Strategic Planning Show less

New South Wales, Australia

Key Tasks:• Assist in optimization of recourses to meet business requirements as set by the client.• Recruitment, onboarding and Training of Officers.• Preparation and updating of Site SOPs.• Assist in the start-up of new sites and expanding existing sites.• Assist in maintaining and use of Securitas Systems,( Vision, Teams/Workplace etc.)• Assist the branch with reporting both internally and to customers.• Ensure all Company assets, equipment, uniforms, and… Show more Key Tasks:• Assist in optimization of recourses to meet business requirements as set by the client.• Recruitment, onboarding and Training of Officers.• Preparation and updating of Site SOPs.• Assist in the start-up of new sites and expanding existing sites.• Assist in maintaining and use of Securitas Systems,( Vision, Teams/Workplace etc.)• Assist the branch with reporting both internally and to customers.• Ensure all Company assets, equipment, uniforms, and vehicles are accounted and are well maintained.• Maintain currency of knowledge at sites. • Site Visits, Coaching, mentoring of Officers and site Ad-Hoc duties as required.• Ensure site procedures meet the relevant client requirements-e.g. Reports, Training reports.• Asist GM in optimising all resources and continuously reviewing operations to improve profitability. Show less

Sydney, New South Wales, Australia

Reporting to the COO, I managed over 30 portfolios across my states of responsibility, two of which I managed nationally with a team of 7 customer experience managers who reported directly to me. Major clients included: Coles ( Supermarkets, property & liquor), Woolworths,BIG W, TAFE NSW, Meriton, City Tattersalls, Australia Museum, Atlassian, Chatswood Interchange, Featherdale Wildlife Park etc. My specific duties include: Managing and developing client site relationships, managing overall… Show more Reporting to the COO, I managed over 30 portfolios across my states of responsibility, two of which I managed nationally with a team of 7 customer experience managers who reported directly to me. Major clients included: Coles ( Supermarkets, property & liquor), Woolworths,BIG W, TAFE NSW, Meriton, City Tattersalls, Australia Museum, Atlassian, Chatswood Interchange, Featherdale Wildlife Park etc. My specific duties include: Managing and developing client site relationships, managing overall portfolio compliance, ensuring effective communication between CX Managers and clients, ensuring business compliance with all relevant legislation and industry guidelines, assisting with new sales and attending tender meetings. Show less

Sydney, New South Wales, Australia

Manage 80+ Security Officers plus additional subcontractors for 120 assets across twocampuses, in conjunction with UNSW Management. My specific duties include: 1.Ensuring employees comply with safety, compliance and company values.2.Account management.3.Training and auditing of employees to ensure contract KPIs are being met.4.Rostering.5.High focus on customer service for all staff, students and visitors.6.Invoice and budget control.7.Safe work practices and… Show more Manage 80+ Security Officers plus additional subcontractors for 120 assets across twocampuses, in conjunction with UNSW Management. My specific duties include: 1.Ensuring employees comply with safety, compliance and company values.2.Account management.3.Training and auditing of employees to ensure contract KPIs are being met.4.Rostering.5.High focus on customer service for all staff, students and visitors.6.Invoice and budget control.7.Safe work practices and reporting of site incidents. 8.Management of 24/7 control room. Show less

Sydney, New South Wales, Australia

Managed 70+ Security Officers and 5 Supervisors for the Roads and Traffic Authority.My specific duties included: 1.Ensuring employees comply with safety, compliance and company values.2.Account management.3.Training and auditing of employees to ensure contract KPIs are being met.4.Rostering § Sourcing new business.5.Invoice and budget control.6.Safe work practices and reporting of site incidents.

Sydney, New South Wales, Australia

Set up the operational side of the security business here in NSW & ACT. As head of theSecurity Division of the company, I report to the General Manager & Directors. My specificduties include:1.Ensuring employees comply with safety, compliance and company values.2.Account management of existing clients.3.Training and auditing of employees to ensure contract KPIs are being met for clients.4.Physical security assessment and security system sales.5.Rostering § Sourcing… Show more Set up the operational side of the security business here in NSW & ACT. As head of theSecurity Division of the company, I report to the General Manager & Directors. My specificduties include:1.Ensuring employees comply with safety, compliance and company values.2.Account management of existing clients.3.Training and auditing of employees to ensure contract KPIs are being met for clients.4.Physical security assessment and security system sales.5.Rostering § Sourcing new business.6.Invoice and budget control § Frequent intrastate travel to control rooms across NSW, as well as Queensland and Victoria as business grows.7.Oversee CIT (Cash In Transit) and patrol runs. Show less

Sydney, New South Wales, Australia

Reporting to the National Manager, my specific duties included: 1.Ensuring store managers comply with safety, compliance and company values.2.Shrinkage control § Crime resolution, including both internal and external investigations.3.Relationship and stakeholder management.4.Physical security assessment and target hardening.5.Safe work practices and reporting of site incidents.6.Emergency management.7.Training and support for team members in all aspects of loss… Show more Reporting to the National Manager, my specific duties included: 1.Ensuring store managers comply with safety, compliance and company values.2.Shrinkage control § Crime resolution, including both internal and external investigations.3.Relationship and stakeholder management.4.Physical security assessment and target hardening.5.Safe work practices and reporting of site incidents.6.Emergency management.7.Training and support for team members in all aspects of loss reduction.8.Worked closely with zone and state managers to significantly reduce stock loss. Show less

Sydney, New South Wales, Australia

Reporting to the Regional Risk Manager and CBD Store Manager my specific duties included:1.Stock loss investigation and implementation of initiatives.2.To identify and negate business abuse.3.Management of protection equipment, systems and staff4.OH&S.5.Development and maintenance of key processes relating to stock loss control.6.Internal and external fraud investigations.7.Analysis of financial data.8.Access control and asset protection.9.Procedures for… Show more Reporting to the Regional Risk Manager and CBD Store Manager my specific duties included:1.Stock loss investigation and implementation of initiatives.2.To identify and negate business abuse.3.Management of protection equipment, systems and staff4.OH&S.5.Development and maintenance of key processes relating to stock loss control.6.Internal and external fraud investigations.7.Analysis of financial data.8.Access control and asset protection.9.Procedures for physical security, safety systems and emergencies.10.Staff training.11.Security for functions, fashion shows and major events. Show less

Sydney, New South Wales, Australia

Le Meridien Sydney (415 rooms / 5-Star).

Sydney, New South Wales, Australia

Merchant Court Sydney (361 rooms / 5-Star).

Sydney, New South Wales, Australia

Rex Hotel Sydney (255 rooms / 4½-Star) .

Hong Kong

Hong Kong

Conrad Int’l Hong Kong (515 rooms / 5-Star).

United Kingdom

My 9 year service included: • Hong Kong (1993-1994),• England (1991-1993),• Northern Ireland (1989-1991),• West Berlin (1987-1989),• Edinburgh Castle, Scotland (1986-1987).

Education record

Activities and Societies: Train the Trainer Workshop – Conrad International. 1.Diploma in Security and Risk Management 2.Working.

Education record

1.Method of Instruction – Instructional techniques & aids 2. Assault Pioneer Class II – Field demolition & engineering; watermanship.

Education record