Steve H. Email & Phone Number

Australia

Ultimo, New South Wales, Australia

Sydney, New South Wales, Australia

• Manage 48 rooms property with $1.2 million in annual revenue.
• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff.
• Direct managing Front Office, Reservation, Sales/ Marketing, Maintenance department.
• Seek out and maintain new partnerships to further support the revenue goals of the business.
• Developed and saw hotel-wide renovation project through to completion while staying within budget and time-frame.

Sydney, Australia

• Responsible for Sydney property’s negotiated corporate account; maintain existing accounts added new accounts and follow up their production quarterly.
• Responsible for group level negotiated inbound account and assisting the client with the group booking cross all the properties in Australia.
• Managing government contract and follow up their production quarterly.
• Assisted the director of Sales in developing and execute strategic sales and marking plans and sales actives to generate and maximize overall revenue.
• Created special promotion package during special seasons.

Sydney, Australia

• Input and manage group bookings and ensure these are kept up-dated with any changes until departure, following the group booking procedure
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Ensuring all correspondence and administration for both individual reservations & group reservations is kept up to date and dealt with in accordance to brand standards.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.

Sydney, Australia

• Oversaw general front desk daily operations, including administration, facilities, security and customer service.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Handles guest complaints and other related problems and report to Front office Manager.
• Assigns and Approves Duty roster for all Front office staffs.

Sydney, Australia

• Maintain good working relationship with all Front Office employees with emphasis on Front Desk Agents and Guest Services.
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries.
• Verify all cashier closures of Guest Service Agents on shift end for billing and attachment accuracy.
• Ensure all guest registrations are completed and correspond with PMS guest information.

Sydney, Australia

• Check guests In and out of their room
• Answer any question guests have
• Answer and phone and direct the call
• Store any luggage guests have
• Arrange transportation for the guests
• Take reservations on the phone

Taichung City, Taiwan

County Dublin, Ireland

County Dublin, Ireland