Authorised Representative of CBN Group - aligned to Steadfast Group

Working closely with National Key Account Partners and internal Stakeholders, my role is to develop strategies and processes that create new and mutual value, build preference for CGU, and improve business results over long term association. My role scope is focused on the following key actions: - Driving results with an overall achievement mindset, a bias for action, and an eagerness to take the initiative to build ‘social capital’ internally which infuses CGU with a sense of urgency to deliver maximum impacts for our Partners. - Clarifying expectations and effectively managing the escalation effect. This requires a systematic lowering of customer expectations in order to ensure consistent matching or exceeding expectations. Changing the ‘what’ areas of the relationship through negotiation whilst earning changes over time to the professional depth of the relationship. - Integrating a variety of information to develop clear, focused and long term Partner strategy, being a solutions champion who is not simply a product pusher but considers what products and services will do for a business, bringing the best of CGU. - Being a navigator who functions as a catalyst and linchpin within the organisation, driving National Partner Strategy concurrently in its internal execution through State Distribution. - Building creative authenticity by being client focused rather than self-focused. This means listening to the Partner and discovering the solution together without pre-supposing answers. - Understanding the nature and pace of change in an increasing fluid digital marketplace and harnessing the power of digital technologies to allow the Partner to re-conceptualise their business models around their customer. Creating unique customer experiences through new combinations of information, business resources and digital technologies is the achievable goal. - Retaining the need for profitability and value creation at top of mind when making decisions

Managing a State insurance portfolio in excess of $400 million in GWP, my key responsibilities were focused on delivery of the corporate strategic plan, subsequent co-ordination and management of the overall business plan and sales strategy, and ensuring delivery of key corporate profit objectives.I selected, developed, led, coached and mentored a team of 90 employees to achieve profitable sales growth in WA & NT to deliver best practice service quality to Brokers through continuous business and process improvement and ongoing achievement of customer satisfaction indexes. With a clear focus on state-driven performance and strong people leadership, my roles in all states channeled the following capabilities: - Unwavering emphasis on financial performance and profitability - Absolute focus on customer and partner - Fostering loyal relationships - Driving change through innovation - Strategic and entrepreneurial orientation - Advanced market insightKey Achievements: - Successfully Merged 3 Divisions – Corporate, Regional & Metro into one. - Restructured operations to deliver on Broker expectations - Simplified processes and removed duplication - Closed country branches – 4 in total - Aligned direct book to selected Authorised Representatives - Achieved 40% growth in total portfolio for the State in 3-year period - Delivered strategic plans to set long-term position planning - Developed close relationships with key Broker & Industry groups - Voted State of the Year 2 years running for top and bottom-line results - Established a platform for succession planning

Managing a state insurance portfolio in excess of $150 million GWP, my key responsibilities were focused on delivery of the corporate strategic plan, subsequent co-ordination and management of the overall business plan and sales strategy, and ensuring delivery of key corporate profit objectives.I selected, developed, led, coached and mentored a team of 105 employees to achieve profitable sales growth in QLD to deliver best practice service quality to Brokers through continuous business and process improvement and ongoing achievement of customer satisfaction indexes. With a clear focus on state driven performance and strong people leadership, my role channeled the following capabilities: - Unwavering emphasis on financial performance and profitability - Absolute focus on customer and partner - Fostering loyal relationships - Driving change through innovation - Strategic orientation and entrepreneurial orientation - Advanced market insightKey Achievements: - Successfully led the business through significant disasters – Mackay and Brisbane floods, Cyclone Yasi and Cyclone Larry - Fostered resilience in teams under extreme pressure - Maintained focus on bottom line throughout successful delivery of Partner needs - Ensured the business grew despite impacts of natural disasters - Established Cadet program to develop talent - Established and maintained close working relationships with key broking partners, pastoral houses and key industry groups such as Canegrowers and CQIB - Promoted succession planning to remove blockages and bring new talent through the business