Steve Kemp Email & Phone Number

Springfield Missouri

A 3.2 Million Square foot underground warehouse complex providing climate controlled and refrigerated storage space in a controlled access environment.Direct and lead operations providing long and short-term strategic planning and daily operation oversite for a 17 warehouse underground facility.

Manage $81M budget, 36 departments and 11 direct reports, overseeing approximately 1,000 employees. Direct Research, Communication Systems, Supply Chain, Central Instrument Processing, Ground Ambulance, Air Ambulance, Food and Nutrition Services, Environmental Services and Laundry, Security Services, Safety and Disaster Preparedness. ► Facilitated the restructure of the research program, creating productivity measures and incentive plans.

Directed emergency operations including: Emergency Trauma Center, Trauma Services, Ground Ambulance, Air Ambulance, Burn ICU, Wound Care Services - Food and Nutrition Services, Environmental Services and Laundry, Security Services, Safety and Disaster Preparedness. ► Developed and implemented a strategy focusing on first responder relationships as a conduit of patients into hospitals; increased patients into EDs from districts by up to 20%.► Implemented an electronic medical record in the ground and air ambulance programs.► Outsourced EMS collections, improving gross and net collections by 6%.► Facilitated creation of a system-wide Environmental Service oversight program, achieving $1.1M savings.

Managed all Home Health Services including: Home Health, Hospice and DME Rehabilitation Services, Inpatient and Outpatient Therapy and Inpatient Rehabilitation, Food and Nutrition Services, Housekeeping, Laundry, Logistics and Supply Distribution.► Expanded/consolidated courier services across the region for the collection and distribution, of supplies, labs, linens and medical waste collection - Reduced costs by $220K.

Expanded responsibilities to include administrative support and guidance to a linen cleaning facility that processes 10.4 million pounds of soiled linens operating with 56 employees and generating $2.3M in annual revenue. ► Facilitated the transition of the laundry plant from a St. Johns owned entity to an incorporated cooperative laundry partnership with Cox Health Systems.► Developed and implemented a transition plan that included a building expansion, a 40% increase in staffing and additional $370K in equipment purchases, meeting all operational and financial targets.► Identified and corrected record keeping and billing methodologies that saved $140K annually.

Directed the Housekeeping and Laundry services, overseeing 240 FTE’s through 2 Operations Managers and 12 Supervisors with an operating budget of $8.4M.► Reorganized the management and supervision to focus on employee relations and productivity, reducing turnover from 50% to 20% in 2 years.► Implemented operations management software for the housekeeping department to ensure appropriate staffing and enhance linen distribution and track usage.► Expanded medical waste disposal program to offer disposal services to physician’s offices.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Business / Industrial Relations