Steve Kraus Email & Phone Number

United States

Charlotte, North Carolina Area

Manage multi-million dollar territory - VA, NC, SC, GA, FL, TN, AL.Responsible for increasing Heritage Stone presence and market share in assigned area Monitor sales and inventory levels at accounts and assist sales teams to maximize builders’ exposure to Heritage Stone.Develop profit building programs to stimulate growth and increase exposure to builders and masons.Travel on a weekly basis to service accounts.Train and motivate account owners, sales and installation personnel via seminars and one-on-one coaching.Address customer concerns and questions on a daily basis to achieve maximum satisfaction. Conduct AIA continuing education meetings at architectural firms 2X per quarter.Attend corporate meetings and trade shows as needed.

South Region

•Managed 14 million dollars in sales annually monitoring profit margins to ensure they were in line with company objectives.•Developed strategic sales and marketing plans for the in home sales team in conjunction with the Area General Manager and company objectives.•Worked with the marketing coordinator to understand and refine lead generations and establishing qualifiers that lead to quality appointments.•Coordinated and communicate new product launches and pricing to the sales team.•Responsible for Monitoring and attaining the monthly, quarterly, and annual sales performance goals including Dollar per Appointment, Gross Close Rate, Net Close Rate, Net Installed Sales, Staffing, Cancellation Rate, and Non-funded.•Conducted recruitment, training and development of 18 to 30 Field Sales Consultants providing continuous performance feedback and reviews. •Implemented new installed sales programs and incentives and analyzed outcomes.•Managed consumer issues to assess satisfaction level with products/services and quality, troubleshooting and improving processes when applicable.•Managed cross-functionally with other departments such as Installation, Office Administration, and the Appointment Center to ensure proper and effective communication to build and align teams to meet or exceed district performance targets.

Lakewood, Oh

•Managed sales, billing, advertising, estimates, planning and scheduling of all subcontractors as needed, as well as procuring financing when necessary.•Built strong customer relationships and network in the industry to grow the business 8-10% annually.•Negotiated with suppliers to increase profit through contract purchases resulting in a 6% increase in bottom line profitability.•Continued positive referrals kept advertising costs down while marketability increased through greater customer satisfaction

•Managed 3 million in sales along with building successful headquarter buyer relationships within assigned territory. •Accountability for sales, margin, turns, ROI and WOS, monitoring weekly to adjust sales tactics as needed.•Represented 30 manufactures placing over 65 new products into the retail distribution channels increasing revenues with ASV (Average Sales Volume) of $100K per year.•Partnered with Buyers to review POS data to adjust sales forecasts and assortment plans.•Initiated projects with manufacturers and retailers to build profitable ad campaigns for products. •Partnered with targeted accounts and worked with customer operations to maximize product visibility and in-store presence.•Communicated all sales progress, strategies, monthly ads, resets, and planogram changes to the retail sales force, while overseeing the daily maintenance of current product sales and inventory levels.•Supervised a sales support staff of 10 retail merchandisers, monitoring productivity and directing changes as needed.