Steve Krause Email & Phone Number

Remote

Daily Responsibilities:- Oversee 2 Teams, a staff of 14 representatives, for both Reference Based Pricing and Wage Parity and answer any Benefit or Claim questions they have.- Oversee 7 TPAs and their members.- Monitor queues to ensure SLAs are being met.- Handle supervisor requests or issues sent from the TPA.- Training all new hires.- Quality review.

Phoenix, Arizona, United States

Delivering concierge service to members and providers in relation to Benefits, Claims and routing client care. Handle all incoming emails and faxes from members and working directly with the TPA in finding resolutions. Responsible for increasing daily productivity through the creation and implementation of new programs to simplify daily tasks and goals..

Tempe, Arizona

• Concierge Expert/Training Assistant, 2018 to PresentProviding concierge care for members who inquire regarding health care, claims, prescriptions, benefits and payments. Handle escalated calls, complex cases and.
• Promoted to in classroom training assistant
• Leads team in number of calls, email messages, surveys and ‘’First Time Resolution’’

Scottsdale, AZ

At Yelp, I contact up to 65+ business owners daily, netting an average of 15-20 productive conversations targeted to strengthen and maintain exceptional relationships. I analyze the account’s customer traffic vs. click-throughs, and recommend advertising solutions customized by individual industry and budget, and designed to attract new customers. I update.

Various

I successfully marketed myself by developing five of the main skills of creative comedians according to Jared Volle, creativestandup.com: Associating (research and writing), Questioning (critical thinking), Observing (developing concepts), Experimenting (group presentation), and Networking (defining target audiences), into a successful stand-up act. I.

While at American Mortgage Company, I solicited new business by creating new marketing strategies, placing cold calls, and finalizing applications. The value I brought to the company is reflected in the following: ✪ I achieved a 95% fund rate on all loans, contributing to our office’s number one ranking in total loans funded each month at American Mortgage.

Tempe, AZ

Taking a proactive stance in increasing attendance and revenue, I collected current ticket holder information and created a database to use for generating targeted cold calls. I also designed, organized and participated in mobile fan outreach programs, analyzing current season ticket demographics to determine optimal target locations. As a point sales.