Steve Linn Email & Phone Number

Brentwood, Tn

Led field and operations teams in servicing major corporations and government entities, including Southwest Airlines, IRS, FAA, Verizon, Frontier, and Telepacific. Directed business needs analysis and conveyed requirements to groups responsible for testing, implementing, and administering carrier-level platforms (high-speed DS3 systems, Ethernet-over-SONET, and other high-capacity circuits).• Provisioned carrier services to improve technology performance and achieve cost savings while ensuring the continuity of products and services.• Planned and executed system design and implementation projects (migrations, upgrades, configurations) that significantly improved service offerings, guiding all project participants and stakeholders throughout.• Provided leadership to foster team’s success in metrics including mean time to repair (MTTR), repeat troubles, and service times

Greater Nashville Area, Tn

Supervised and coached up to 13 technicians across multiple markets in maintaining and repairing MSC and cell site locations. Ensured the continuous, stable operation of telecom platforms by overseeing the technical administration of implemented systems, handling emergency outages to restore business-critical services, conducting triage according to business requirements, and coordinating service and repairs with internal/external providers.• Drove the upgrade of Memphis wireless market to a 4G-enabled market.• Led team to meet and exceed metrics including MTTR, dropped call rate, and overtime restrictions.

Houston, Tx Area

Oversaw four Operations Supervisors and as many as 25 technicians across multiple markets in Central and South Texas, including Houston, San Antonio, Austin, and Corpus Christi. Administered enterprise networks, ensuring availability, operability, and stability of all assets, including Ethernet Backhaul architectures and 800+ cell sites. Provided incident management, diagnosed outages, and escalated technical support cases to resolve system outages promptly. Maintained and troubleshot issues with network infrastructures.• Onboarded new system architectures following Cricket’s acquisition of wireless providers including Pocket Communications, an effort that included the replacement of switching facilities and all cell sites in the San Antonio area and South Texas markets.• Established enforceable network policies and procedures.

Houston, Texas Area

Directed recruitment of technical support groups who built out telecom infrastructures to service multiple business markets, including Houston, Bryan/College Station, and Beaumont. Oversaw hiring and management of contractors, ensuring third-party services aligned with all technology implementation and support initiatives.• Developed team of switch technicians and field technicians to build out switch and 400+ cell sites, enabling successful launch of new wireless service in Houston market; earned award for successful (on-time, under-budget) launch.• Led system recovery efforts following Hurricane Ike, in which 90%+ of Cricket network was out of service; achieved total recovery within one week excepting in rare cases where towers were destroyed or washed away.

Greater Memphis Area

• Organized and managed a technical operation staff responsible for the launch, build-out, and ongoing administration of the Memphis and Jonesboro CDMA Lucent markets.• Worked with local 911 coordinators to develop and implement an effective 911 calling plan.• Led efforts to restore telecommunications services during major outages due to emergency events.• Fulfilled operations management role in the absence of the incumbent Regional Network Operations Manager.

Oversee the build out, commercial launch and ongoing maintenance of a brand new PCS wireless market in the Memphis, TN market.