Steve Markham Email & Phone Number

Quincy, Ma

Served as primary point-of-contact and responsible party for several (current and former) Fortune 500 clients including Luxottica, Apple, Target, Sprint and Fidelity to facilitate smooth project roll-outs, new store openings (from start to finish), and day-to-day management of telecom services; making sure goals were met on time and within budget. Personally managed over 100,000 business phone and data circuits combined. Led and mentored a day-to-day team of five people (as well as other teams of various sizes on individual projects), while coordinating efforts between multiple internal departments. Directed all phases of telecom install projects, including over 3,000 new store openings and over 2,000 data circuit upgrades across the US and Canada (combined estimated project cost was over $7 million). Was the responsible party for initiating, tracking and providing proactive updates on all escalations. Designed and presented quarterly and annual expenditure forecasting reports to clients. Regularly reviewed budgetary expenditure with clients to ensure projections were met. Led kick-off calls as well as all internal and client status meetings; along with regular, proactive updates on a daily basis. Met with an average of five clients per week consistently, resulting in a 100% client retention rate.

Quincy, Ma

Served as primary point-of-contact and responsible party for multiple clients including FootLocker, American Eagle Outfitters, Cost Plus, Pacific Sunwear, Bob Evans Farms, New Jersey Transit, and Chuck E Cheese, to facilitate smooth project roll-outs, new store openings (from start to finish), and day-to-day management of telecom services; making sure goals were met on time and within budget. Personally managed over 30,000 business phone and data circuits combine. Directed all phases of telecom install projects, including over 300 new store openings across the US and Canada. Was the responsible party for initiating, tracking and providing proactive updates on all escalations. Led kick-off calls as well as all internal and client status meetings; along with regular, proactive updates on a daily basis. Met with an average of 10 clients per week consistently, resulting in a 100% client retention rate.

Quincy, Ma

Served as primary point-of-contact and responsible party for multiple clients including Ross Dress for Less, DD's Discounts, First Student, Teleport Communications Group, Sirius Satellite Radio, and Jackson Hewitt, to facilitate smooth project roll-outs, new store openings (from start to finish), and day-to-day management of telecom services; making sure goals were met on time and within budget. Personally managed over 12,000 business phone and data circuits combine. Directed all phases of telecom install projects, including over 150 new store openings across the US. Was the responsible party for initiating, tracking and providing proactive updates on all escalations. Led kick-off calls as well as all internal and client status meetings; along with regular, proactive updates on a daily basis. Met with an average of 10 clients per week consistently, resulting in a 100% client retention rate.

East Hartford, Ct

Worked in a warehouse setting, supplying Pratt & Whitney facilities and production workers with tools and equipment needed to keep production going on schedule. Provided customer service through product sales and working with our on-site buyers for purchase of spot buys. Coordinated returns of spot buys when needed. Through working experience, gained knowledge of parts used in Electric, plumbing and HVAC fields. Received shipments and tracked inventory.

Nashua, Nh

(Previously Rivier College) Assisted students and faculty with technical assistance for printing and software. Performed upkeep of lab computers and printers through regular maintenance and color calibration. Ran scanners and projector. Taught a basic Photoshop class to non-art students. Operated Epson LX Stylus Pro 5000 Printer with Fiery Rip. Used color profiles in conjunction with Epson papers to make the best print possible. {was Rivier College at the time}

Nashua, Nh

Worked with customers producing copies, along with designing wedding invitations and business cards. Assisted traditional printing press technician and did post-production work. Performed word processing tasks, including setting up mailing list for owner in Microsoft Mail Merge.