Steve Mccready Email & Phone Number

Burnaby, British Columbia, Canada

As the leader of a 20+ FTE team within Ziff Davis' Cyber Security division, I oversee the global operations for several key products and services, including VIPRE's suite of Endpoint and Email Security products, SendInc, Inspired eLearning, Excel Micro, and Logiva.Key Accomplishments:Global Operations Management: Led the global operations for VIPRE Security, with a strategic focus on enhancing cybersecurity and ensuring compliance with industry standards.Strategic Partnership with InfoSec & GRC: Collaborated with corporate InfoSec and GRC teams to develop and execute roadmaps and project plans aimed at reducing risk and improving operational security. This included the deployment of modern solutions such as SIEM, MDR/EDR, vulnerability scanning, WAF, and cloud infrastructure governance automation.Technical Debt Reduction & Modernization: Initiated a multi-year program to reduce technical debt, modernize the VIPRE Security software stack, and migrate services to the cloud, a project currently in progress since 2022.Expansion of EU Operations: Successfully expanded EU operations by establishing a center of excellence in the UK, achieved through internal promotions and mentoring local leadership to drive growth and excellence.Team Performance Management: Enhanced the overall performance of the global team by managing and mentoring underperforming members, thereby increasing the bench strength and capability of the team.Executive Transition Leadership: Played a key role in 'managing up' during the transition of a new executive management team into the operations of the VIPRE Security Group, ensuring a smooth and effective integration.

Burnaby, British Columbia, Canada

As the Director of Network Operations, I also serve as the site leader for VIPRE Security's Burnaby B.C. location. I provide guidance, oversight, and general management to an office of approximately 30 employees which consists of our Development, QA, Product Management and Systems Operations teams. Whether it's chairing the events committee or managing the facilities, my main goal is to keep our employees happy, healthy, and motivated. Accomplishments:• Local "chief of staff" for offsite senior management• Office level 1 first-aid attendant with AED• Coordinated an office downsizing project which included giving back space to the landlord by decommissioning a multi-rack server room and subdividing the office • Coordinated an office remodelling project to increase the density of seating, while updating the paint, kitchen, and other amenities• Managed COVID response and emergency transition to a work-from-home setup for staff• Championed multiple events committee events; Halloween costume contest; holiday parties; office potlucks; etc.• Led the eventual shutdown and decommissioning of the physical office due to permanent transition to remote work after COVID

Burnaby

Leading the global system and security operations for VIPRE Email Security I have created and continue to manage 3 successful sub-teams within Systems Operations; North American Systems Administration, European Systems Administration, and Site Reliability Engineering. Together we build, manage, maintain, and monitor the; 1000's of servers, 100's of services, in our 10 co-located facilities across North America and Europe. With a focus on cost-effective solutions I successfully plan, create, and manage multi-million dollar CapEx and OpEx budgets and deliver on-time projects within a geographically disperse any highly profitable company. Accomplishments:• Ops lead for successful ISAE 3000 and ISAE 3402 implementation to obtain SOC reports to achieve GDPR compliance• Led the merger of Vipre End-Point Security and FuseMail operations teams, into 1 Vipre Security global systems operations team• Successfully implemented a new squad model for the Systems Operations team. I created four cross-location squads each with their own charter and mandate so they could become the centres of excellence for their respective disciplines: Systems Administration; Site Reliability Engineering; Infrastructure Operations; Security and Identity Access Management.• Completed the IT due diligence for multiple acquisitions

Burnaby

Reporting to the Director of Development and Network Operations I am responsible for managing a multinational systems operations team with team members in Canada, United States, Sweden, Denmark and Ireland. We are responsible for the 24x7 operations of the FuseMail and Excel Micro environments which include FuseMail's email security, hosting, and archiving product suite and Excel Micro's SaaS distribution platform. My Systems Operations team is a DevOps focused team who believe in the DevOps principles of working together to build fantastic customer experiences. Accomplishments:• Together, with the Ops team from our parent company, J2 Global, my Systems Operations team integrated platforms and technologies from many mergers and acquisitions of companies around the world.• Proposed, got funding, and built the inaugural Site Reliability Engineering team with published SLA's defined internal SLOs and operational targets• Introduced and deployed a modern video conferencing solution when headquarters was still using old Polycom devices. Headquarters eventually adopted my chosen solution. • Modernized FuseMail's ticketing and collaborative documentation by deploying Atlassian's JIRA/Confluence cloud hosted service. • Implemented 'follow-the-sun' on-call approach to afterhours production issue response and escalations• Implemented Change Management process and procedure for all changes to production systems.• Achieved SOX compliance for both FuseMail and Excel Micro brands• Early adopters of Grafana, Prometheus, InfluxDB replacing legacy Zabbix monitoring system. • Team produced a whitepaper and public webinar for InfluxDB entitled "How FuseMail keeps their secure email service performant with InfluxDB"• Led team to modernize CI/CD pipeline• Part of the due diligence and onboarding team for the acquisition of Vipre Security and subsequent rebranding of FuseMail to Vipre

Richmond, Bc

Reporting to the Director of Applications Operations, responsible for managing the Systems Administration team and Network Operations Center (NOC) team across multiple locations. The teams support, maintain, monitor and administer all of Move's systems including Realtor.com, the National Association of Realtors flagship site. These systems, including all Dev/QA/Production environments total over 3000 servers and 1PB of storage.

Richmond, Bc

Reporting to the VP of Software Development, responsible for managing the Release Engineering, Configuration Management and Performance Engineering teams. Managed both local and remote employees.

Richmond, Bc

Reporting to the VP of Technology Operations, responsible for managing a team of system and database administrators who deploy, maintain and troubleshoot the Top Producer product suite.

Richmond, Bc

Served as technical lead for the research department which was the highest level of customer escalation. The research team solved the 'unsolvable' issues. Responsibilities included: Resolving customer issues after 3 attempts by tech support, personal level of service for VIP customers, working with development to create custom hotfixes, remote support of complex network configurations, identifying and documenting previously unreported bugs.