Steve Mccready Email & Phone Number

Burnaby, British Columbia, Canada

As the leader of a 20+ FTE team within Ziff Davis' Cyber Security division, I oversee the global operations for several key products and services, including VIPRE's suite of Endpoint and Email Security products, SendInc, Inspired eLearning, Excel Micro, and Logiva.Key Accomplishments:Global Operations Management: Led the global operations for VIPRE.

Burnaby, British Columbia, Canada

• As the Director of Network Operations, I also serve as the site leader for VIPRE Security's Burnaby B.C. location. I provide guidance, oversight, and general management to an office of approximately 30 employees which.
• Local "chief of staff" for offsite senior management
• Office level 1 first-aid attendant with AED
• Coordinated an office downsizing project which included giving back space to the landlord by decommissioning a multi-rack server room and subdividing the office
• Coordinated an office remodelling project to increase the density of seating, while updating the paint, kitchen, and other amenities
• Managed COVID response and emergency transition to a work-from-home setup for staff

Burnaby

• Leading the global system and security operations for VIPRE Email Security I have created and continue to manage 3 successful sub-teams within Systems Operations; North American Systems Administration, European Systems.
• Ops lead for successful ISAE 3000 and ISAE 3402 implementation to obtain SOC reports to achieve GDPR compliance
• Led the merger of Vipre End-Point Security and FuseMail operations teams, into 1 Vipre Security global systems operations team
• Successfully implemented a new squad model for the Systems Operations team. I created four cross-location squads each with their own charter and mandate so they could become the centres of excellence for their.
• Completed the IT due diligence for multiple acquisitions

Burnaby

• Reporting to the Director of Development and Network Operations I am responsible for managing a multinational systems operations team with team members in Canada, United States, Sweden, Denmark and Ireland. We are.
• Together, with the Ops team from our parent company, J2 Global, my Systems Operations team integrated platforms and technologies from many mergers and acquisitions of companies around the world.
• Proposed, got funding, and built the inaugural Site Reliability Engineering team with published SLA's defined internal SLOs and operational targets
• Introduced and deployed a modern video conferencing solution when headquarters was still using old Polycom devices. Headquarters eventually adopted my chosen solution.
• Modernized FuseMail's ticketing and collaborative documentation by deploying Atlassian's JIRA/Confluence cloud hosted service.
• Implemented 'follow-the-sun' on-call approach to afterhours production issue response and escalations

Richmond, BC

Reporting to the Director of Applications Operations, responsible for managing the Systems Administration team and Network Operations Center (NOC) team across multiple locations. The teams support, maintain, monitor and administer all of Move's systems including Realtor.com, the National Association of Realtors flagship site. These systems, including all.

Richmond, BC

Reporting to the VP of Software Development, responsible for managing the Release Engineering, Configuration Management and Performance Engineering teams. Managed both local and remote employees.

Richmond, BC

Reporting to the VP of Technology Operations, responsible for managing a team of system and database administrators who deploy, maintain and troubleshoot the Top Producer product suite.

Richmond, BC

Served as technical lead for the research department which was the highest level of customer escalation. The research team solved the 'unsolvable' issues. Responsibilities included: Resolving customer issues after 3 attempts by tech support, personal level of service for VIP customers, working with development to create custom hotfixes, remote support of.