Steve Mitchell Email & Phone Number

Cornwall, Ontario

- Primary customer-facing resource to provide customer service in order to increaseclient satisfaction, program growth, contract renewal and new product introductions.- Liaison between internal support and external customers.- Execute and monitor contract requirements.- Establish and follow up action items list.- Lead internal program reviews.- Responsible for achieving and reporting program sales, revenue and profit metrics, and provide actions to address sales variance and issues.

Cambridge, Ontario

- Maintain the company’s ISO 9000 and TS 16949 registrations- Responsible to implement corrective actions to address Customer concerns and increase production throughput (yields)- Responsible Tech & QC Labs and for Customer Satisfaction interface- Responsible for APQP, PPAP and FMEA analysis and submissions for automotive & trucking customers- Responsible for qualification of new product lines – design reviews and product testing

Cambridge, Ontario

- Ensure production processes, procedures and work instructions are developed/maintained/followed- Fulfill daily production volume/schedule and maintain quality requirements- Assist hourly personnel in problem solving as required- Ensure all safety policies and regulations are enforced- Leads meetings aimed at problem solving, health/safety, quality, productivity, cost and environment issues- Plan and coordinate labour requirements and staff scheduling, manage hours worked and overtime - Verify daily shift paperwork and report to management the daily production statistics

Waterloo, Ont

Responsible to manage products from New Product Introduction (Product’s Manufacturability and Supply Chain readiness) through to effective end of life. Lead a multi-functional team to ensure the delivery of the key operational metrics of quality, delivery, cost and inventory through all stages of the product life cycle.

- NPI Program Manager responsibilities included establishing new accounts. The new accounts were maintained by establishing an effective and positive line of communication between the Company, Customer, Suppliers and Contractors. This was to ensure program/customer contractual needs were identified and ambiguities resolved prior to the issuing and commencement of work- Coordinate readiness review meetings to establish the program plan and schedule, production volume preparation, checklists, and risk analysis. These had to be completed prior to launching the product. Assigned work schedules and work packages as discussed via the Customer Focus Team (cross-functional team) meetings. Established resource requirements. Production post review meetings, checklists and action registers were completed to close the loop regarding suggestions to be considered for incorporation to facilitate and improve future production runs

Bachelors Engineering, Electrical And Electronics Engineering

Electrical Engineering, Electrical And Electronics Engineering