Regional General Manager
Regional General Manager, Brooklyn Park MN. 2-2005 to 2-2015Other positions held - General Manager 2-2005 to 6-2010Responsible for all daily operations including development and adherence to annual facility budgets, 150+ Union and Non Union personnel, multi customer and dedicated operations, multi site operations.Continuously developing and maintaining customer relationships by demonstrating a commitment to quality. Numerous improvements include turn times from a dismal 945 to 99.98%. Improved OS&D and detention costs by 85%. Kept future costs down by negotiating a 1.52% increase for Bargaining associates over the next 5 years.Monitoring the operational performance through KPI's increases our EBITDA by 12.2% over the previous year while reducing total labor by 8.9% without any impact to customer service.