Steve Morrell is a Managing Director at Contactbabel. He possess expertise in contact centers, customer experience, change management, strategic planning, analysis and 3 more skills. Colleagues describe him as "I love the research that Steve Morrell produces at Contact Babel. While I see many research companies come and go, Steve has remained remarkably consistent in the data that he provides. I particularly love the long term trends that you can derive from the data. I have been featuring Steve's research on Call Centre Helper for over 10 years." and "I have been working with Steve for many years now. His insight into the contact centre industry is both deep and broad, and he is a great person to work with. I can warmly recommend his market analysis to anyone working in the contact centre market."