Client Success Manager
Jul 2021 - Nov 2023
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Steve Nickell Email & Phone Number
Client Relations and Sourcing Professional
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✓ Verified Jun 2026
3 data sources
Profile completeness 71%
Role
Client Relations and Sourcing Professional
Location
Ladera Ranch, California, United States
Who is Steve Nickell? Overview
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Steve Nickell is listed as Client Relations and Sourcing Professional based in Ladera Ranch, California, United States. AeroLeads shows a matched LinkedIn profile for Steve Nickell.
Steve Nickell previously worked as Client Success Manager at Houzz and Project Manager at Enhanced Technologies Group, Inc.. Steve Nickell holds General Education, Business, Management, Marketing, And Related Support Services, 3.2 from Saddleback College.
Profile bio
About Steve Nickell
Accomplished Client Relations Manager with 10+ years’ experience. I am self-motivated, dedicated and a highly organized professional with a strong background in Client Relations, Account Management, Project Management, Asset Management and Quality Control. Providing top-notch support and service to my client base, is what drives me to excel. I exhibit strong analytical, verbal and written communication skills. Effective, efficient and accurate information distribution is key to proving my clients with excellent service. I work well independently and effectively, in fast paced/high pressure environments. I am always focused on achieving project goals and milestones on-time and within the defined budget. Managing towers of support via onsite, remote operations, a hybrid model or third-party providers, has been a business trait that I have managed for several years.Specialties: Client Service Management, Asset Management, Operations Management, Project Management, Client liaison, Team manager, Quality process and procedure creation, Account Management, Order entry, Customers service, Report creation and manipulation
6 roles
Steve Nickell work experience
A career timeline built from the work history available for this profile.
Project Manager
- Controlled multiple parallel implementation projects (VoIP, O365, SPO)
- Implemented new processes/procedures, based on industry standards/best practices
- Coordinated weekly meetings with Management and Technical Leads to improve synergy
- Created labor projections, per project, to ensure net positive projects
- Partnered with varied industry providers to improve current CMS
- Liaison between carriers for high-impact VoIP migrations
May 2019 - Nov 2019
Business Liaison/Project Manager
- Liaison between Shared Service Centers, Sponsors and PeopleSoft Payroll and Human Resource implementation, for Human Resources, Payroll, Benefits
- Sourced temporary staffing for project assignments
- Utilization of Agile methodologies for sub-project timeliness and immediate impacts
- Coordinated/presented bi-weekly stakeholder meetings
- Controller of daily Pilot Escalations, for UC Riverside, with UC Office of The President, regarding data trends, bugs, releases
- Post Deployment tasks ownership/controller, with implementation and responsibility for a Proactive Stabilization Committee
Sep 2017 - May 2019
Service Delivery Manager
- Vital B2B role creating long-term healthy client relationships and creating new business opportunities, for a BPO
- Remote and onsite Client Account Support, as a member of the Project Management Office team
- SCRUM methodologies employed for several software integration projects
- Sourcing management, for permanent placement, sub-contracting and off/near-shore resources
- Coordinated control and support of multiple application clients, including SAP, Kronos, Salesforce and ServiceNow
- Coordination of Statement of Work, Addendum and Amendments, for addition or augmentation of existing services
Jun 2013 - Jul 2017
Project Manager / Operations Analyst
Neodimensions, Inc.
- Main contact for multiple client accounts
- Onsite review of regional and global customers operational process/procedural flow
- Maintained projected budgets for individual accounts, against client agreement
- Coordinated agenda items for President and Management team, to complete client defined milestones
- Created reports on research results for senior IT staff
Nov 2012 - Jun 2013
Account Manager (Consultant)
- Main contact for publishers and vendors, in the eBook industry, including international clients
- Data manipulation of digital content for ingestion to Sony CMS, for Web Store, utilizing Vlookup and pivot tables
- Lead for project data mining pricing anomalies in Sony CMS against current market price points
- Supported CMS release team to monitor data integrity with periodic system updates
- Process/Procedure creation for day-to-day and complex tasks
- Basic XML and ONIX metadata conversion/manipulation to improve data transfer, performed ETL tasks from client data
Feb 2012 - Nov 2012
3 education records
Steve Nickell education
General Education, Business, Management, Marketing, And Related Support Services, 3.2
Pending, Business Administration, Management And Operations, Pending
Physics
FAQ
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What is Steve Nickell's role at their current company?
Steve Nickell is listed as Client Relations and Sourcing Professional.
Where is Steve Nickell based?
Steve Nickell is based in Ladera Ranch, California, United States.
What companies has Steve Nickell worked for?
Steve Nickell has worked for Houzz, Enhanced Technologies Group, Inc., University Of California, Riverside, Atos, and Neodimensions, Inc..
How can I contact Steve Nickell?
You can use AeroLeads to view verified contact signals for Steve Nickell, including work email, phone, and LinkedIn data when available.
What schools did Steve Nickell attend?
Steve Nickell holds General Education, Business, Management, Marketing, And Related Support Services, 3.2 from Saddleback College.
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