2nd Line Desktop support for employees and Councillors on Microsoft Windows 98, XP, Windows 7 and Mac OS x.Installation of hardware and software, troubleshooting, support and corrective maintenance. Provision of a dedicated VIP support service for Councillors, Executive Directors and Senior Officers, including out of hours cover. Delivery of induction and training for Councillors.BlackBerry BES Server Administration, iPhone and Smartphone configuration.

Provide ICT (hardware and software) support (technical and non-technical) to over 9,000 users and 4,000 pieces of hardware, including initial diagnosis of faults through to a successful resolution. Provide help and support including 1st, 2nd and 3rd line support to users on Windows XP, Windows 7, Windows 8 and Mac OsxEnsure that customer care standards are upheld in order to maintain the highest quality of service Promote and document set procedures in order to assist with the resolution of faults with hardware and software supported by the team.Provide a one-stop drop-in service for users to bring in any items of IT equipment and to resolve issues with such equipment or provide training in the use thereof.Configuration of iPads and iPhones using a Mobile Development Management Console.

Provision of 1st line technical service desk for Hammersmith and Fulham CouncilRecording of calls via phone and corrective 1st line support to resolve callsRedirecting calls to relevant ICT sections

Desktop support for employees and Councillors on Microsoft Windows 98, XP, Windows 7 and Mac OS x.Installation of hardware and software, troubleshooting, support and corrective maintenance. Instrumental in the design and provision of a dedicated VIP support service for Councillors, Executive Directors and Senior Officers, including out of hours cover. Production and maintenance of training manual, delivery of induction and training for Councillors.Installation of servers, experience of Microsoft Server 2003 & 2008, Active Directory and Microsoft Exchange.Primary and Secondary schools installation and IT support.BlackBerry BES Server AdministrationiPhone and Smartphone experience.Undertaking specialised technical support on projects for parent companies Agilisys and Mouchel Group.

Provision of Technical Helpdesk service to all Council employees.Recording of calls, via phone or email, and corrective first-line support to resolve calls. Redirecting faults to relevant ICT sections.Logging of faults and repairs with external companies.Project work to roll out Microsoft Office 2003 throughout the organisation. Maintenance of ICT records and databases.Production of periodic call statistical reports

Development and management of Solcase Case management system.Instrumental in the Legal Department obtaining the Lexcel Practice management standard.Supervision of clerical officers.Production of reports for case load timings, analyse and summarise data prior to circulation.High level admin support.

Conveyancing, drafting of contracts, debt collection, Council representative at County Court hearings, highway claims, mortgage repossessions and compulsory purchase orders.

General Clerical DutiesFiling