Steve Karas Email & Phone Number

Lafayette, Louisiana, United States

- Managed the end-to-end sales process for digital advertising enrollment solutions.- Identified and targeted potential clients through various channels.- Conducted needs assessments to understand client requirements.- Customized solutions to meet client needs and presented proposals.- Closed sales and managed client handover processes.- Provided ongoing account management and support to ensure client satisfaction.- Collaborated with internal teams to enhance product… Show more - Managed the end-to-end sales process for digital advertising enrollment solutions.- Identified and targeted potential clients through various channels.- Conducted needs assessments to understand client requirements.- Customized solutions to meet client needs and presented proposals.- Closed sales and managed client handover processes.- Provided ongoing account management and support to ensure client satisfaction.- Collaborated with internal teams to enhance product offerings and sales processes.- Integrated Enrollhand's digital advertising solution into SchoolMint's sales portfolio following the acquisition.- Provided training to the SchoolMint sales team, helping them understand and effectively sell the digital advertising solution.- Worked closely with Sales Enablement to design and implement a certification program for sales team members to become proficient in selling digital advertising solutions. Show less

New York, New York, United States

Acquired by SchoolMint- Developed and implemented comprehensive sales strategies to drive growth in the education sector.- Took full ownership of the sales process for the Digital Advertising solution, from lead generation to closing deals.- Built and maintained strong relationships with school administrators and decision-makers.- Delivered high-impact presentations and product demonstrations tailored to client needs.- Negotiated contracts and closed sales deals… Show more Acquired by SchoolMint- Developed and implemented comprehensive sales strategies to drive growth in the education sector.- Took full ownership of the sales process for the Digital Advertising solution, from lead generation to closing deals.- Built and maintained strong relationships with school administrators and decision-makers.- Delivered high-impact presentations and product demonstrations tailored to client needs.- Negotiated contracts and closed sales deals, consistently meeting or exceeding sales targets.- Provided ongoing consultation and support to clients, ensuring their success and satisfaction.- Analyzed sales data to identify trends and opportunities for growth and improvement.- Led and mentored junior sales team members, providing guidance and support to enhance their performance.- Played a key role in the company's acquisition by SchoolMint through outstanding sales performance and leadership. Show less

New York

- Conducted market research to identify potential school clients and understand their needs.- Assisted in developing and executing sales strategies to attract new school clients.- Engaged with prospective clients through cold calls, emails, and social media outreach.- Delivered presentations and product demonstrations to school administrators and decision-makers.- Supported the sales manager in negotiating contracts and closing sales deals.- Maintained accurate records of… Show more - Conducted market research to identify potential school clients and understand their needs.- Assisted in developing and executing sales strategies to attract new school clients.- Engaged with prospective clients through cold calls, emails, and social media outreach.- Delivered presentations and product demonstrations to school administrators and decision-makers.- Supported the sales manager in negotiating contracts and closing sales deals.- Maintained accurate records of sales activities and client interactions in the CRM system.- Collaborated with the marketing team to develop sales materials and campaigns.- Received and incorporated feedback to continuously improve sales techniques and performance. Show less

- Established and maintained strong relationships with existing mentors to enhance their engagement and motivation.- Assisted mentors in preparing and delivering high-quality sessions with schools, addressing any needs or challenges they faced.- Identified and recruited new mentors through event participation and online outreach, nurturing potential mentors through personalized communication.- Onboarded new mentors, providing comprehensive training and resources to ensure their… Show more - Established and maintained strong relationships with existing mentors to enhance their engagement and motivation.- Assisted mentors in preparing and delivering high-quality sessions with schools, addressing any needs or challenges they faced.- Identified and recruited new mentors through event participation and online outreach, nurturing potential mentors through personalized communication.- Onboarded new mentors, providing comprehensive training and resources to ensure their success on the platform.- Collaborated with the customer success team to align mentor activities with school client needs, ensuring seamless interactions.- Developed strategies to increase mentor participation and session quality, contributing to overall platform success.- Organized and participated in events to network with potential mentors and promote the platform.- Monitored mentor performance and gathered feedback to continuously improve their experience and engagement.- Facilitated communication between mentors and schools, ensuring both parties' needs and expectations were met. Show less

- Onboarded new educational partners and ensured a smooth transition to the platform.- Provided training and support to partners to help them effectively utilize 100mentors' services.- Monitored partner usage and engagement with the platform, identifying opportunities for improvement.- Conducted regular check-ins and reviews with partners to gather feedback and address any concerns.- Developed and implemented strategies to enhance partner satisfaction and retention.-… Show more - Onboarded new educational partners and ensured a smooth transition to the platform.- Provided training and support to partners to help them effectively utilize 100mentors' services.- Monitored partner usage and engagement with the platform, identifying opportunities for improvement.- Conducted regular check-ins and reviews with partners to gather feedback and address any concerns.- Developed and implemented strategies to enhance partner satisfaction and retention.- Collaborated with the product development team to relay partner feedback and suggest feature enhancements.- Created and maintained documentation and resources to support partners.- Analyzed partner performance data to identify trends and inform strategic decisions. Show less

- Managed a team of customer service representatives, ensuring high standards of customer care.- Developed and implemented customer service policies and procedures.- Coordinated daily operations including handling customer inquiries, orders, and payments.- Analyzed customer service statistics to identify areas for improvement.- Investigated and resolved complex customer issues escalated by team members.- Provided training and ongoing support to customer service staff.-… Show more - Managed a team of customer service representatives, ensuring high standards of customer care.- Developed and implemented customer service policies and procedures.- Coordinated daily operations including handling customer inquiries, orders, and payments.- Analyzed customer service statistics to identify areas for improvement.- Investigated and resolved complex customer issues escalated by team members.- Provided training and ongoing support to customer service staff.- Managed social media communications related to customer feedback and issues.- Facilitated inter-departmental meetings to discuss process improvements. Show less

Athens, Greece

- helping to develop and implement a customer service policy for the company- improve customer service experience, create engaged customers and facilitate organic growth- coordinate daily customer service operations (e.g. sales processes, orders and payments)- finding ways to measure customer satisfaction and improve services- investigating and solving customers' complex or long-standing problems that have been passed on by customer service agents- providing help and advice… Show more - helping to develop and implement a customer service policy for the company- improve customer service experience, create engaged customers and facilitate organic growth- coordinate daily customer service operations (e.g. sales processes, orders and payments)- finding ways to measure customer satisfaction and improve services- investigating and solving customers' complex or long-standing problems that have been passed on by customer service agents- providing help and advice to customers for the company's products and services- analysing statistics and other data to determine the level of customer service that is provided- improving customer service procedures, policies and standards- handling more complex payments issues- handling disputes between customers (Dispute process)- handling social media communications about customer issues and feedback- meeting with other departments (product, payments, dev ops) to discuss possible improvements to customer service and other processes and products of the company- involvement in staff recruitment- training staff to deliver a high standard of customer service- keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses- develop service procedures, policies and standards Show less

- managing large amounts of incoming emails and customer inquiries- identifying and assessing customers’ needs to achieve satisfaction- generating sales leads and promoting all paid features of the site- handling payment issues- improve customer service experience, create engaged customers and facilitate organic growth- analysing statistics and other data to determine the level of customer service that is provided- handling disputes between customers- handling social… Show more - managing large amounts of incoming emails and customer inquiries- identifying and assessing customers’ needs to achieve satisfaction- generating sales leads and promoting all paid features of the site- handling payment issues- improve customer service experience, create engaged customers and facilitate organic growth- analysing statistics and other data to determine the level of customer service that is provided- handling disputes between customers- handling social media communications about customer issues and feedback Show less

- managing large amounts of incoming emails and customer inquiries- identifying and assessing customers’ needs to achieve satisfaction- generating sales leads and promoting all paid features of the site

- communication on a daily basis with several advertising agencies in order to schedule advertisements on television commercials as well as product placements on shows- daily monitoring of the advertising revenues, analysing sales statistics and television program ratings and preparing reports- handling customer accounts- coming up with ideas for product placement and implementing marketing strategies that benefit the company