Steve Patrick Email & Phone Number

Illinois, United States

• Lead the recruitment and hiring process for new adjusters, strategically assembling a dynamic team to boost operational efficiency. Manage ~300 professionals total over a 3-year period. Execute oversight of.
• Spearheaded a notable double-digit growth in operations during a 3-year tenure in Illinois by implementing comprehensive Customer Relationship Management (CRM) strategies and meticulous strategic planning, attracting a.
• Effectively identified and promoted trainers/managers from within the organization, reinforcing our commitment to clients with a consistent and knowledgeable workforce.
• Attracted premier talent by cultivating positive employer/employee relations, solidifying the team's reputation, and making it a highly sought-after group to work with.

United States

• Managed large loss claims for Hurricane Irma and Michael incidents, specializing in attorney-represented and public adjuster cases. Conducted interviews and correspondence with policy holders, assessed claim details.
• Streamlined large loss claims management for Hurricane Irma and Michael, ensuring efficient processes and minimizing coverage discrepancies.
• Enhanced claims efficiency 12% through team education on policy interpretation, allowing for more precise coverage assessment and addressing.
• Improved collaboration with stakeholders, optimizing subrogation handling and enhancing salvage recovery.
• Recognized for consistent and fair claims settlements, fostering positive relationships, and achieving high customer satisfaction with policyholders, public adjusters, and attorneys.

Tulsa, Oklahoma Area

• Specialized in assessing wind/hail claims as part of 2-story steep team. Performed inspections of insured properties, confirming causes of loss for residential and commercial spaces. Applied precision in delivering.
• Demonstrated precision in estimating and settling claims, contributing to positive customer experiences.
• Proactively managed denials, aligning with policy guidelines and streamlining dispute resolution efforts.