Steve Peterik Email & Phone Number

Joliet, IL, US

• I manage a team of Dealer Solutions Consultants that train dealerships that have purchased Xtime and/or Dealertrack DMS software. My team travels onsite to provide training to Fixed Operations staff, which often.
• Developing training skills and driving career development for my direct reports
• Onboarding new hires into our team culture and training them on our products
• Educating entire Fixed Ops DSC organization on product enhancements and changes
• Managing travel and expenses for my team

Greater Chicago Area

• My role included building and delivering outcome-based training programs for both clients andinternal team members. My responsibilities included:
• Overseeing learning process of new hire Performance Managers
• Developing and training Xtime Performance Managers on new products and software releases
• Driving improvement in product-knowledge and adoption across Performance Management team and client base
• Mastering Xtime software and staying up to date with product enhancements
• Creating and updating training collateral for both internal and client facing purposes. This included user guides, instructional videos, one pagers, and on-screen tutorials utilizing WalkMe

Itasca, IL

• Developed, implemented and delivered both on-site and webinar-based instruction of Epsilon Automotive products, processes, and sales training.
• Managed the new hire onboarding process, working closely with managers to design, coordinate, and deliver training to new employees.
• Provided ongoing support and training both sales and service teams, teaching and reinforcing current processes and methodology.
• Oversaw the creation and implementation of training materials, programs and processes.
• Completed ongoing audits and maintenance of training materials and curriculum to keep them up to date and relevant.

Itasca, IL

• Provided customer service and consultation to General Motors dealerships regarding their sales and service marketing programs, which include direct mail, email, and digital marketing platforms.
• Facilitated customer retention programs for GM dealerships while working with dealership owners, general managers, marketing professionals and service managers.
• Analyzed customer retention, area comparison, and campaign success reports in order to find areas of opportunity and suggest comprehensive solutions to help drive revenue and response rates.
• Provided additional Epsilon solutions that meet the marketing needs for each dealership.
• Created and organized the launch of multi-channel advertising campaigns for GM dealerships to help solve business needs.

• Managed relationships at different national retail partners including Walmart, Target, Best Buy, and Radio Shack.
• Owned a territory that consisted of as many as 46 different stores, managing inventory, merchandising, and training employees about Cricket Voice and Broadband Products.
• Analyzed weekly and monthly sales data to effectively manage my relationships with different levels of retail employees, including associates, department managers, and store managers.
• Helped promote a positive image of Cricket products to both retail employees and prospective Cricket customers by scheduling and conducting direct selling and promotional events, both on a small and large scale.

Homewood, IL

• Supervised 3 part-time team members: delegating tasks, creating weekly schedules, and managing payroll.
• Helped Menards' customers with Windows, Doors, Millwork, and Cabinetry. While some of the products were in stock, a large amount of purchases were specially ordered and customized.
• Assisted store management in tracking profitability for the store and driving employee habits based on our results.

Joliet, IL

• Managed overnight processes during the remodel of the Target store in Joliet, IL, which consisted of drastic changes in store construction and merchandising layout.
• Oversaw the actions of 5 to 15 team members every night who completed merchandise transitions throughout store.
• Carried keys and an alarm code, overseeing the entrance of team members and construction crew during overnight shift while the store was closed.
• Communicated nightly results to store leadership team, notifying them of progress and leaving directives for daytime team members.

• Kept an up-to-date knowledge of consumer electronics, and maintained aesthetic details in electronics department. Tasks included cleaning, and creating signs and labels.
• Responsible for setting up new electronics displays and resetting physical layout of aisles.
• Traveled to other Target stores for support help to set up new electronics areas.
• Directly managed electronics team members' guest relations and daily tasks.
• Managed the execution of daily/nightly sales floor tasks of 5 to 10 team members.